Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

MATTHEW OHLER

Mandeville,LA

Summary

As a Master Certified Technician for Seadoo and Spyder Roadster, I possess extensive training in diagnostics and repair. My experience encompasses Seadoo watercraft, Can-Am ATVs, SSVs, and Spyder Roadsters. With twenty-four years dedicated to the powersports industry and two decades with the Seadoo brand, my reliability and punctuality are well-established. I am adept at managing service department customer interactions, addressing complaints, and delivering resolutions. My diagnostic skills are top-notch, ensuring swift and effective problem-solving.

Overview

23
23
years of professional experience

Work History

Service Manager

Covington Powersports
06.2020 - Current
  • BRP Dealer
  • Monitor service staff performance and provided feedback for improvement.
  • Submit all warranty claims for BRP and Honda
  • Manage all workflow to technicians, advisors and warehouse PDI
  • Implemented strategies to increase customer service satisfaction ratings.
  • Assisted all technicians in unit troubleshooting.
  • Meet with customers to discuss service needs and offer available solutions.

Service Manager/Shop Foreman

Gator Powersports
01.2015 - 06.2020
  • BRP Dealer
  • Managed all work flow and also worked on all BRP products
  • Implemented strategies to increase customer service satisfaction ratings.
  • Assisted all technicians in troubleshooting units

Technician / Shop Foreman

St Tammany Marine & Powersports
07.2005 - 01.2015
  • BRP Dealer
  • Head technician on Seadoo & CanAm
  • Tested systems, noting issues and completing preventive maintenance.
  • Performed troubleshooting and diagnosis on malfunctioning equipment
  • Assisted all technicians in troubleshooting units

Motorcycle / watercraft technician

New Orleans Power Sports
12.2001 - 07.2005
  • BRP Dealer
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Head Seadoo Technician

Technician / Assembly

Confederate Motorcycle Inc
06.2001 - 12.2001


  • Built Handmade Motorcycle from the ground up.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Education

Spyder Roadster School

Wausau, WI
Wausau, WI
01.2011

Seadoo Certified Technician school

Morrow, Ga.
Morrow, GA
01.2006

Evinrude & Johnson School

Morrow, Ga.
Morrow, GA
01.2006

Yamaha Watercraft School

Kennesaw Ga.
Kennesaw, GA
01.2003

Specialized Courses - Suzuki and Kawasaki

Motorcycle Mechanic Institute
Orlando, FL
05.2001

High School Diploma - General

Mandeville High School
Mandeville, LA
01.1998

Skills

  • Experienced with BUDS Bossweb
  • Proficient with Microsoft Word, Excel and PowerPoint
  • Motivated team player
  • BRP Master certified in Spyder and Seadoo
  • Fast learner
  • Skilled multi-tasker
  • Strong mechanical aptitude
  • Good communication skills
  • Complaint resolution
  • Network building
  • Technical School Training
  • Work Planning and Prioritization

Additional Information

Having visited the BRP factory in Valcourt, I was captivated by the innovation, craftsmanship, and passion that define this remarkable company. Joining the BRP team has been a dream of mine, and I am excited about the opportunity to contribute my skills and enthusiasm to such an esteemed organization. With unwavering dedication, I look forward to being a part of BRP’s continued success.

Timeline

Service Manager

Covington Powersports
06.2020 - Current

Service Manager/Shop Foreman

Gator Powersports
01.2015 - 06.2020

Technician / Shop Foreman

St Tammany Marine & Powersports
07.2005 - 01.2015

Motorcycle / watercraft technician

New Orleans Power Sports
12.2001 - 07.2005

Technician / Assembly

Confederate Motorcycle Inc
06.2001 - 12.2001

Spyder Roadster School

Wausau, WI

Seadoo Certified Technician school

Morrow, Ga.

Evinrude & Johnson School

Morrow, Ga.

Yamaha Watercraft School

Kennesaw Ga.

Specialized Courses - Suzuki and Kawasaki

Motorcycle Mechanic Institute

High School Diploma - General

Mandeville High School
MATTHEW OHLER