Matthew Ortega Osorio
Altamonte Springs,Florida
Summary
An open-minded, friendly, and adaptable individual with a strong ability to thrive in diverse environments. Adept at embracing change and navigating challenges with a positive attitude. Excels in fostering collaborative relationships and contributing to team success. Committed to continuous personal and professional growth. Ready to bring a versatile skill set and a proactive approach to any role.
Overview
3
3
years of professional experience
Work History
Tour Guide/ Activites Associate
Chena Hot Springs Resort
2024.02 - 2024.08
- Built personal relationships with guests to promote positive experiences.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained regular and consistent attendance and punctuality.
Barista
Foxtail Coffee Co
2023.12 - 2024.02
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Sales associate
Hollister
2023.06 - 2023.08
- Adapted to changing priorities and unexpected situations with calm demeanor
- Helped customers navigate store, complete sales and process returns
- Supported team with receiving pricing and merchandising
- Delivered consistent service to develop customer base
- Created great customer experiences with personalized sales support.
Sales Associate
Bath & Body Works
2022.08 - 2023.01
- Handled issues professionally to company standards
- Adapted to changing priorities and unexpected situations with calm demeanor
- Managed multiple tasks simultaneously while meeting deadlines
- Resolved customer concerns using strong communication and conflict management skills.
Crew Member
Panera Bread
2021.07 - 2021.12
- Worked on keeping the area clean and helping customers with orders
- Bath and Body work
- Kept wait times low through fast order taking and payment processing
- Cleaned, swept and mopped food preparation and FOH areas
- Prepared hot, fresh food to meet brand standards
- Addressed customers with friendly greetings and conversations.
Education
Associate in Arts (A.A.) - Studio Art -
Seminole state college
Sanford, Florida05.2024
Highschool - undefined
Lake Brantley
Altamonte Springs, Florida05.2022
Skills
- Animation Design
- Customer Service
- Research
- Computer Skills
- Cash Handling
- Music Composition
- Customer Needs Assessment
- Calm Demeanor
- Teamwork and Collaboration
- Flexible Schedule
- Friendly and Outgoing
- Guest Relations
- Arts and culture
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Tour Guide/ Activites Associate
Chena Hot Springs Resort
2024.02 - 2024.08
Barista
Foxtail Coffee Co
2023.12 - 2024.02
Sales associate
Hollister
2023.06 - 2023.08
Sales Associate
Bath & Body Works
2022.08 - 2023.01
Crew Member
Panera Bread
2021.07 - 2021.12
Associate in Arts (A.A.) - Studio Art -
Seminole state college
Highschool - undefined
Lake Brantley
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