Matthew Osorio
North Babylon,NY
Summary
Dynamic and detail-oriented professional with a proven track record at Post Office Cafe, excelling in customer service and team collaboration. Enhanced guest experiences through effective time management and multitasking, significantly reducing wait times. Adaptable and committed to maintaining cleanliness and organization, ensuring a welcoming atmosphere for all patrons.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Member position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Host / Busboy
Post Office Cafe
01.2024 - 12.2024
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Effectively prioritized tasks based on urgency while maintaining composure under pressure in a fast-paced environment.
- Upheld restaurant cleanliness standards by regularly sweeping floors, wiping down surfaces, and removing trash throughout each shift.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Reduced wait times for guests by efficiently working alongside other busboys to clear tables in a fast-paced environment.
- Assisted servers in handling large parties, ensuring timely food delivery and table maintenance.
- Contributed to the restaurant''s efficient operations by quickly resetting tables for incoming guests.
- Reset and cleaned tables quickly to prepare for new customers.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Greeted customers and provided menus upon arrival to dining room.
Education
North Babylon High School
North Babylon, NYSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Detail-oriented
- Task prioritization
- Strong interpersonal skills
- Greeting guests
- Cleaning and sanitation
- Table bussing
- Guest seating
- Flexible and adaptable
Timeline
Host / Busboy
Post Office Cafe
01.2024 - 12.2024
North Babylon High School
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