Matthew Osterholt
Sartell,MN
Summary
Dynamic field service and electronics professional with over 20 years of expertise in troubleshooting, calibration, installation, preventative maintenance, and repair of complex electromechanical systems. Military-trained avionics technician and leader with a strong foundation in quality assurance, regulatory compliance, and technical training. Proven ability to thrive in fast-paced environments while delivering exceptional service, maintaining meticulous documentation, and enhancing customer relationships. Committed to driving equipment reliability, operational efficiency, and overall customer satisfaction.
Overview
25
25
years of professional experience
Work History
Service Advisor
Momentum Truck Group
07.2020 - 11.2025
- Direct daily store service and maintenance operations of a Freightliner/Western Star Service Department.
- Utilized Google Docs, Excel, CRM, and Point of Sale software to schedule services, manage customer information, document work, perform warranty administration, and streamline departmental processes.
- Performed Warranty administration, process warranty claims, prepare invoices and handle payments for fees not covered by vehicle warranties and resolve chargeback discrepancies.
- Analyzed service department metrics to find trends and identify recurring maintenance issues.
- Streamlined service department workflows and increasing annual throughput by 20%.
- Traveled to meet external fleet customers, address concerns, and strengthen business relationships.
- Ensured client satisfaction and reinforced strong, long-term business relationships.
Assistant Commercial Store Manager
Royal Tire
11.2017 - 01.2020
- Led Commercial Store service operations under the direction of the Store Manager.
- Utilized Salesforce CRM and TME POS system to process and manage work orders for 10 store technicians and 3 sales representatives, improving shop workflow and salesman downtime by 10%.
- Conducted sales calls with current and prospective customers to strengthen relationships and drive new business acquisition.
- Ensured compliance with all Tire Association of America (TIA) safety training and standards.
Fleet Manager
Anderson Trucking Service
10.2015 - 11.2017
- Managed fleet of 45 tractors and drivers to move freight valued at more than $3M annually.
- Generated and analyzed weekly maintenance, fuel and tractor utilization reports to identify and evaluate driver time, effectiveness and maintenance trends.
- Scheduled and managed random drug screening, mandatory scheduled and unscheduled maintenance events, mandatory annual training requirements, home time and vacation.
- Facilitated accurate completion of required passport, port of entry, Department of Transportation and interstate agricultural documents prior to driver arriving at border crossings, applicable state lines or ports.
Avionics Shop Manager/Unit Deployment Manager
United States Air Force
10.2011 - 10.2015
- Directed shop maintenance personnel in advanced troubleshooting, installation, calibration, preventative maintenance, and alignment of the $280M Low Altitude, Navigation, Targeting, Infrared for Night (LANTIRN) pod fleet.
- Performed as senior shop maintenance certifier and training manager for 28 assigned personnel.
- Senior Avionics Technician – Certified final repairs on all end-unit assemblies.
- Trained shop personnel on the technical aspects of their work and validated training certifications.
- Maintained status, maintenance, programming, and calibration of LANTIRN Pod Test Stations.
- Led department's Hazmat program, earned Fighter Wing's only “excellent” rating during annual inspection.
- Oversaw quarterly shop Quality Assurance/Control inspections, ensured personnel were prepared for annual training reviews while maintaining compliance with Air Force, DOD and OSHA standards.
- Performed quality deficiency reporting to track manufacturer defective parts.
- Liaised with depot managers to acquire new pod and test station assets for fleet modernization.
- Collaborated directly with Air Combat Command regional managers, Air Force Materiel Command district managers, and depot item managers to resolve pod maintenance, parts acquisition, and transportation support issues.
- Coordinated with depot level engineers to assess pod capabilities. Identified concerning breakdown trends and identified faulty parts from the manufacturers. Saved the Air Force $1M part replacement.
- Led organizations deployment efforts for 234 assigned personnel supporting 55 distinct deployment groups.
- Worked with Air Combat Command Headquarters and Base Mobility personnel to inspect, validate, and process personnel and equipment for 12 critical short notice airlifts and four major deployments.
- Performed quarterly quality control audits of deployment records and conducted pre/post-deployment equipment inspections to identify and correct training gaps and ensure unit readiness.
Electronic Warfare Journeyman/Team Leader
United States Air Force
09.2000 - 10.2011
- I led support of the $190M ALQ-184 Electronic Attack Pod fleet and its associated ALM-233D test station and support equipment.
- Oversaw maintenance of the $300M SENIOR GLASS signals intelligence systems, including Interoperable Data Link, early warning, and defensive countermeasure systems.
- Directed repair of supported Line Replaceable Units (LRUs) and associated test station equipment on the U-2 Surveillance Aircraft.
- Managed maintenance of the $104M ALQ-131 terminal threat pod fleet using the ALM-256 intermediate level support equipment test station and associated support equipment.
- Analyzed, troubleshot, and isolated complex malfunctions in radar, sensors, weapons control, and EW systems using automated test equipment (ATE) and advanced diagnostic tools.
- Traced schematics, wiring diagrams, and software flows to pinpoint faults in complex computerized avionics systems.
- Routinely utilized various hand and power tools, test equipment, and testers.
- Performed annual and semi-annual preventative maintenance inspections and repairs.
- Initiated change requests; installed design changes to meet new requirements.
- Maintained positive inventory control of tools and test equipment
Education
Associate in Arts - Information Technology
University of Phoenix
01-2022
Associate in Applied Science - Avionics Systems Technology
Community College of The Air Force
01-2015
Skills
- Electrical troubleshooting and diagnosis
- Electrical installation
- Hand and power tools
- Customer Service
- Warranty Administration
- Instrument Calibration
- Leadership/Followership
- Team building
- Soldering and wiring
- Schematic reading
- Component replacement
- Quality control and assurance
Interests
Downhill skiing, hot rods, building PC's, reading, fishing, hunting, volunteering with veterans
Timeline
Service Advisor
Momentum Truck Group
07.2020 - 11.2025
Assistant Commercial Store Manager
Royal Tire
11.2017 - 01.2020
Fleet Manager
Anderson Trucking Service
10.2015 - 11.2017
Avionics Shop Manager/Unit Deployment Manager
United States Air Force
10.2011 - 10.2015
Electronic Warfare Journeyman/Team Leader
United States Air Force
09.2000 - 10.2011
Associate in Arts - Information Technology
University of Phoenix
Associate in Applied Science - Avionics Systems Technology
Community College of The Air Force