Matthew Ostolaza
Bayside,USA
Summary
Driven to exceed expectations. Leveraged sales strategy. Skills to significantly drive membership growth. Passionate. Expertise in Salesforce and collaborative efforts led to successful partnerships and a robust referral network, showcasing the ability to innovate and achieve results in dynamic environments. Ability to teach.
Overview
8
8
years of professional experience
Work History
Senior Membership Advisor
Equinox
New York
04.2021 - 10.2024
- 35+ calls a day, over 150 points of contact per day.
- Expanded referral networks by building strong relationships with current members, ultimately driving more referrals towards the organization.
- Trained new advisors/coaching and sales technique training.
- Developed strong relationships with local businesses to create mutually beneficial partnerships that drove new memberships.
- Set up appointments with potential and current customers to promote new products and services.
- Over 800 active members in Salesforce.
- Exceeded well over 1000 memberships.
Bellman
The Standard Hotel
New York
05.2018 - 03.2021
- Efficiently transported luggage to designated areas in a timely manner, minimizing wait times for guests during peak hours.
- Collaborated with hotel staff to ensure seamless service for guests during check-in and check-out processes.
- Worked cooperatively within a team environment to achieve common goals for optimal guest satisfaction levels throughout their stay experience.
Loss Prevention Leader
Burlington
New York
07.2016 - 02.2017
- Installed a car service program with employee commission and handled money distribution.
- Prepared meeting spaces for events by setting up necessary equipment and furniture according to client specifications.
- Developed strong partnerships with local law enforcement agencies to facilitate information sharing and crime prevention initiatives.
- Performed undercover surveillance operations as needed to identify potential threats or suspicious behavior within the store environment.
- Assisted law enforcement in apprehending shoplifters, ensuring a safe shopping environment for customers.
- Managed the timely reporting of all loss prevention incidents to corporate headquarters, ensuring accurate documentation was maintained for future reference and analysis.
- Conducted investigations of suspected internal theft, leading to successful resolution of cases and recovery of merchandise.
Skills
- Licensed Real Estate Agent
- Closing
- Excel
- Salesforce
- Relationship building
- Sales strategy
- Sales training
- Problem-solving abilities
Timeline
Senior Membership Advisor
Equinox
04.2021 - 10.2024
Bellman
The Standard Hotel
05.2018 - 03.2021
Loss Prevention Leader
Burlington
07.2016 - 02.2017