Matthew Ostrander
Port Tobacco,MD
Summary
Dynamic and dependable professional with a proven track record at Safeway for enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in customer relations and computer skills, with a history of exceeding employer expectations. Expert in load management and maintaining a positive attitude, ready to bring value and reliability to your team.
Overview
11
11
years of professional experience
Work History
Amazon DSP Driver
First Class Delivery Solutions LLC
Waldorf, MD
09.2022 - 12.2024
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Reported any incidents involving the truck or its cargo to management immediately.
- Secured merchandise, avoiding damage during transportation.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Drove trucks to and from job sites to deliver supplies.
Courtesy Clerk
Safeway
La Plata, MD
05.2017 - 09.2022
- Took unwanted items from checkout to proper location.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Performed price checks for customers upon request.
- Mentored junior team members and managed employee relationships.
- Provided excellent customer service by being friendly and courteous at all times.
Janitor
Paige's of Time ELC
La Plata, MD
09.2013 - 02.2017
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Kept business entrances clean, tidy and professional in appearance.
- Dusted furniture, machines or equipment.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Sweep, mop and vacuum floors of all areas.
- Ensured compliance with health and safety regulations.
Education
High School Diploma -
La Plata High School
La Plata, MD08-2014
Skills
- Friendly, positive attitude
- Customer relations
- Computer skills
- Collaboration
- Pre-trip and Post-trip inspections
- Load management
- Heavy lifting
- Dependable and reliable
Timeline
Amazon DSP Driver
First Class Delivery Solutions LLC
09.2022 - 12.2024
Courtesy Clerk
Safeway
05.2017 - 09.2022
Janitor
Paige's of Time ELC
09.2013 - 02.2017
High School Diploma -
La Plata High School
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