Ivan Zavala
San Jose,CA
Summary
Proven track record of enhancing customer satisfaction and team performance at Chuck E Cheese, demonstrating exceptional problem-solving and teamwork skills. Expert in maintaining high-quality service delivery, resolving conflicts, and implementing strategic decisions based on customer feedback. Skilled in multitasking and maintaining a positive attitude under pressure, contributing to significant improvements in operational efficiency.
Overview
11
11
years of professional experience
Work History
Amazon DSP
MSCO
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant Tech Manager
Chuck E Cheese
06.2017 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Landscape Worker
Terracare Associates
02.2014 - 08.2016
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
Education
High School Diploma -
Yerba Buena High
San Jose, CA06.2010
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Flexible and Adaptable
Multitasking Abilities
Critical Thinking
Calm Under Pressure
Timeline
Amazon DSP
MSCO
09.2024 - Current
Assistant Tech Manager
Chuck E Cheese
06.2017 - 10.2023
Landscape Worker
Terracare Associates
02.2014 - 08.2016
High School Diploma -
Yerba Buena High
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