Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Matthew Pace
Open To Work

Matthew Pace

Jacksonville

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Sales & Service AdvisorCustomer Service RepresentativeCustomer Service Manager

Work Type

Full Time

Location Preference

On-Site
Location: Jacksonville, Florida
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Summary

As an experienced customer service professional, I would like to use my analytical and logical reasoning skills, attention to detail, tireless work ethic and my ability to organize and lead a team, at a new company.

Professional in service industry, bringing strong track record of enhancing customer experiences and maintaining operational efficiency. Known for fostering team collaboration and adaptability in dynamic environments. Expertise in transaction processing and customer service, with reliable and flexible approach.

Overview

16
16
years of professional experience

Work History

Senior Branch Associate

Wells Fargo
Carlsbad, CA
12.2016 - 12.2024
  • I provided outstanding customer service while uncovering sales referral opportunities. I always met or surpassed customer experience score goals set by management. I was the sole custodian of our branch ATM, which I balanced and refilled every week. I was also in charge of processing all transactions made in the ATM. I performed a variety of duties involving paying out, balancing and receiving transactions within assigned delegated authorities. I was responsible for handling cash, deposit transactions and daily work balancing. I always worked well with other branch associates behind the branch associate line. We supported the branch team by achieving referral goals and participating in targeted sales campaigns.

Associate Manager

BBVA Compass
Carlsbad, CA
12.2015 - 01.2016
  • Responsible for leading and supervising the processes of the Branch Associates and all the functions related to the vault within delegated levels of authority. I prepared, processed, and balanced incoming and outgoing shipments of currency. I performed all paying and receiving branch associate responsibilities. I always ensured appropriate operational and security procedures were in place for the total cash handling functions of the branch. I also participated in all the banking center sales, service and lobby management activities.

Sales & Service Advisor

BBVA Compass
Carlsbad, CA
08.2014 - 12.2015
  • The Sales and Service Advisor position was a hybrid Branch Associate/Financial Sales Advisor position that’s primary responsibility includes selling bank products and services both inside and outside the branch, conducting teller transactions and managing the lobby. I serve as a Branch Associate during high traffic hours to ensure an exceptional customer experience and focus on sales during non-peak hours to maximize sales production.

Associate Manager

BBVA Compass
Dallas, TX
08.2013 - 08.2014
  • I delivered an exceptional customer service experience at our branch. I was responsible for leading and supervising the processes of the Branch Associates and all the functions related to the vault within delegated levels of authority. I prepared, processed, and balanced incoming and outgoing shipments of currency. I performed all paying and receiving branch associate responsibilities. I always ensured appropriate operational and security procedures were in place for the total cash handling functions of the branch. I also participated in all the banking center sales, service and lobby management activities.

Senior Branch Associate

BBVA Compass
Dallas, TX
09.2008 - 08.2013
  • I provided outstanding customer service while uncovering sales referral opportunities. I always met or surpassed customer experience score goals set by management. I was the sole custodian of our branch ATM, which I balanced and refilled every week. I was also in charge of processing all transactions made in the ATM. I performed a variety of duties involving paying out, balancing and receiving transactions within assigned delegated authorities. I was responsible for handling cash, deposit transactions and daily work balancing. I always worked well with other branch associates behind the branch associate line. We supported the branch team by achieving referral goals and participating in targeted sales campaigns.

Education

Archaeology, Music and Geology

Appalachian State University
Boone, NC

Skills

  • Results-driven mindset
  • Cash management proficiency
  • Business etiquette expertise
  • Customer engagement
  • Retail Banking Top Performer
  • Summit Club Top Performer
  • Typing speed: 40 WPM
  • Proficient in ten key
  • Proficient in Microsoft Excel, Word, and Outlook
  • Adobe software proficiency
  • AmeriCorps service in Louisiana

Timeline

Senior Branch Associate

Wells Fargo
12.2016 - 12.2024

Associate Manager

BBVA Compass
12.2015 - 01.2016

Sales & Service Advisor

BBVA Compass
08.2014 - 12.2015

Associate Manager

BBVA Compass
08.2013 - 08.2014

Senior Branch Associate

BBVA Compass
09.2008 - 08.2013

Archaeology, Music and Geology

Appalachian State University
Matthew Pace