Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Multi Store General Manager
Lia Auto Group
10 2017 - 11.2024
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Built this dealership from the ground up taking over during a buy/sell of a previous Honda dealer and building the brand of Lia in the Ulster County Market.
Established a team that was able to break all previous records in Sales and Fixed Ops while growing both Gross and Net Profits year over year for the last 7 years.
Worked exclusively with branded a One Touch Sales Process for the dealership.
Vauto expert who led the group in both wholesale and retail turn rates and profitability for the last 7 years.
2021 Honda President's Award Winner.
General Manager
Fuccillo Auto Group
07.2014 - 10.2017
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Able to grow the business and lead the number 1 Kia Store in the North East Region.
General Manager
Cooley Motors
03.2013 - 07.2014
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Led the store to number #1 in Region for Sales Volume and Customer Satisfaction.
Master Certified Sales Consultant
Orange Motors
08.2003 - 04.2013
Led the country for Mazda Sales in 2013.
Ranked 7th in Country for Ford Sales.
10 year pro who worked very hard to satify a growing customer base year over year until establishing over 10,000 customer in the Capital Region.
Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
NormalizeOptimized internal processes for improved efficiency, reducing time spent on administrative tasks while increasing focus on revenue-generating activities.
Worked closely with cross-functional teams to ensure seamless execution of sales initiatives from conception through completion.
Collaborated with colleagues to develop innovative marketing strategies for promoting products and services.