Matthew Patino
Blue Island,IL
Overview
9
9
years of professional experience
Work History
Shift Lead
Planet Fitness
08.2023 - Current
- Helped large volume of customers every day with a positive attitude aiming towards customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Given helpful responses towards questions and concerns members have had ranging from a variety of problems.
- Kept the facility in order and properly clean throughout the work shift.
Inventory Lead, Floor Shift Lead, Holiday Lead
Bath & Body Works
09.2020 - 09.2025
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment and backroom/offsite, providing that the safety standards were met consistently.
Sales Associate
GNC Live Well
06.2016 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engaged with customers, and promoted specific merchandise geared towards the individual.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Health And Physical Fitness
Moraine Valley Community College
Palos Hills, IL05-2023
Skills
- Positive customer service
- Employee training
- Team motivation
- Staff supervision
- Work delegation
- Workplace safety
- Performance improvement
- Staff motivation
- Staff development
- Coaching and mentoring
- Inventory management
- Knowledge sharing
- Shift leadership
- Positive attitude
Timeline
Shift Lead
Planet Fitness
08.2023 - Current
Inventory Lead, Floor Shift Lead, Holiday Lead
Bath & Body Works
09.2020 - 09.2025
Sales Associate
GNC Live Well
06.2016 - 10.2021
Health And Physical Fitness
Moraine Valley Community College