LIZBETH RAMIREZ
Mesquite,Tx
Summary
Experienced server adept at managing tables, tickets, and providing exceptional customer service. Developed strong customer service skills through previous roles in the restaurant and receptionist industry. Demonstrated excellent organizational and time management abilities, resulting in high customer satisfaction rates. Knowledgeable counselor familiar with intervention treatment protocols, able to respond calmly and respectfully in emergency situations. Passionate about supporting patients and advocating for resources. Committed to offering exceptional assistance to team members and clients, skilled at coordinating appointments and facilitating office communication. Positive and upbeat strong relationship-building abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Server Shift Leader
Norma's Mexican Restaurant
05.2018 - Current
- Maintained quick service and turnaround times, especially during peak hours
- Increased customer satisfaction through prompt attention to their needs and offering personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated closely with kitchen team to ensure accurate fulfillment of substitution requests, custom orders, and confirmation of ingredient details in menu items
- Conducted ID checks to ensure compliance with alcohol ordering guidelines
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Crisis Counselor Volunteer
Crisis Text Line
01.2024 - Current
- Increased access to crisis support services by assisting with coverage during high-demand hours or emergency situations as needed.
- Utilized skilled contact techniques while displaying empathy
- Assisted texters in transitioning from a heated moment to a state of calmness.
- Collaborated with supervisors to ensure efficient client assistance
- Familiarized with local resources and connected clients to appropriate support networks for ongoing care.
- Effectively managed a range of crisis scenarios, demonstrating adaptability and employing various techniques to successfully address each situation's unique challenges.
- Completed comprehensive training programs to develop expertise in evidence-based crisis intervention techniques.
- Evaluated clients' potential for self-harm, suicide, and other risky actions.
Receptionist
Auto Collision Parts
05.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed calls accordingly
- Maintained cleanliness and organization in reception area for an enhanced visitor experience.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported staff members with administrative duties including correspondence management, document filing, and office supply inventory management.
- Fostered positive client connections through a polished demeanor and exceptional interpersonal skills.
- Provided support to customers in locating their orders
- Inventory entry
- Addressed inquiries regarding purchase prices, sales, and store credit card offers.
Education
Bachelor of Arts - Psychology
School of Liberal Arts And Sci, University of North Texas At Dallas
Dallas, TX05.2025
Skills
- Positive Customer Service
- Point-of-Sale Systems
- Time Management
- Microsoft Office
- Mental health awareness
- Emotional Support
- Multicultural Sensitivity
- Suicide Prevention
- Problem-solving abilities
- De-Escalation Techniques
- Empathy Display
- Crisis Intervention
Certification
- Bilingual Volunteer Crisis Counselor Training
- Safety Assessment and Safety Planning
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crisis Counselor Volunteer
Crisis Text Line
01.2024 - Current
Receptionist
Auto Collision Parts
05.2022 - 08.2022
Server/Server Shift Leader
Norma's Mexican Restaurant
05.2018 - Current
Bachelor of Arts - Psychology
School of Liberal Arts And Sci, University of North Texas At Dallas
- Bilingual Volunteer Crisis Counselor Training
- Safety Assessment and Safety Planning
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