Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matthew Pedroza

Charlotte,NC

Summary

Bilingual professional with a strong background in customer service and fashion knowledge. Committed to maintaining store standards and enhancing customer experiences through effective communication and multitasking. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.

Overview

2027
2027
years of professional experience

Work History

Stylist Sales Associate

Levis Strauss & Co
Charlotte, NC
2024 - Current
  • Advised customers on product selection and style coordination.
  • Assisted in maintaining visual merchandising standards and store presentation.
  • Processed transactions efficiently using POS systems and cash handling procedures.
  • Maintained cleanliness and organization of back-of-house areas to ensure efficient operations.
  • Assisted in inventory management by restocking shelves and monitoring product levels.
  • Trained new staff on operational procedures and customer engagement techniques.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Customer Service Cashier

Starbucks, Barista
Charlotte, NC
08.2022 - 09.2023
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Collaborated with team members to maintain smooth operations during peak hours.

Customer Service Cashier

CAVA
Charlotte, NC
09.2020 - 06.2021
  • Handled cash, credit, and digital payments while ensuring compliance with company policies.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Processed customer transactions accurately and efficiently using point-of-sale system.

Education

High School Diploma -

Charlotte Engineering Early College
Charlotte, NC
05-2022

Skills

  • Store maintenance
  • Fashion knowledge
  • Fashion trend awareness
  • Brand representation
  • Fluent bilingualism
  • Customer service
  • Upselling strategies
  • Efficient multitasking
  • Workplace cleanliness
  • Warehouse operations
  • Reliability and punctuality

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Cashier

Starbucks, Barista
08.2022 - 09.2023

Customer Service Cashier

CAVA
09.2020 - 06.2021

Stylist Sales Associate

Levis Strauss & Co
2024 - Current

High School Diploma -

Charlotte Engineering Early College