Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Peldunas

Help Desk Support
Union,NJ

Summary

Results driven and highly motivated Technical Support Engineer with 2+ years of experience in a fast-paced office environment. Proficient in learning quickly and adaptable to new technologies. Seeking to leverage my customer service and analytical expertise in delivering top-notch service to the Remote Help Desk Technician role.

Overview

4
4
years of professional experience

Work History

Technical Support Engineer

Colart Americas Inc.
04.2022 - 11.2023
  • Supported 100+ users experiencing technical related issues on a global scale through, effective communication, active listening, and swift problem solving skills
  • Assisted users via phone and email, handling an average of 50+ inbound inquires weekly and effectively resolving issues with products and services
  • Analyzed and troubleshooted hardware, software, and network connectivity issues using Teams, managed user accounts in Active Directory, oversaw the setup and management of mobile devices using Intune, and managed the installation, configuration, and maintenance of peripheral devices (i.e. network printers, PCs, tablets, and mobile devices)

Windows 10 Migration Technician

Quest Diagnostics
04.2021 - 04.2022
  • Assisted the IT manager with the Windows 10 migration project by supporting 100+ end users operating Windows 7 devices on a weekly basis
  • Built and deployed Windows 10 desktops and laptops, reconfigured and repurposed old machines, and provided software updates and installations, set up shared drives, mapped network drives, and managed user accounts and permissions
  • Maintained inventory and escalated unresolved problems to level 3 support

IT Support Technician

Sargenti Architects
09.2019 - 04.2021
  • Supported 50 + end users onsite or remotely with hardware and software technical issues
  • Assigned user licenses, created shared mailboxes and distribution groups in 365 Admin, implemented and conducted the onboarding of new users, and setup and supported video conferences in Zoom and Teams
  • Created and updated knowledgebase articles and managed the ticketing system que in ConnectWise

Education

Bachelor of Science - Information Technology

Kean University
Union, NJ
05.2001 -

Skills

    Windows 10/11

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Timeline

Technical Support Engineer

Colart Americas Inc.
04.2022 - 11.2023

Windows 10 Migration Technician

Quest Diagnostics
04.2021 - 04.2022

IT Support Technician

Sargenti Architects
09.2019 - 04.2021

Bachelor of Science - Information Technology

Kean University
05.2001 -

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Matthew PeldunasHelp Desk Support