Venkatesh Gollapalli
Austin,TX
Summary
Dynamic professional with a robust background in technical troubleshooting and customer service within fast-paced support environments. Proven ability to resolve complex issues while effectively communicating technical information to diverse audiences. Eager to transition into a new field by leveraging strong problem-solving skills and technical expertise, including foundational knowledge of operating systems and networking. Committed to delivering practical solutions that enhance user experiences and drive operational efficiency.
Overview
3
3
Certification
Work History
IT Support / Technical Assistant
Kennesaw State University
11.2024 - 05.2025
- Provided Tier 1 technical support for system setup, software installation, and network troubleshooting across campus.
- Assisted students and faculty with password resets, printer configuration, and connectivity issues, ensuring minimal disruption to academic activities.
- Utilized remote desktop tools and ticketing systems to document, track, and resolve technical issues efficiently.
- Escalated unresolved problems to senior IT staff while maintaining clear communication and timely follow-up with users.
- Supported process audits by delivering technical assistance aligned with regulatory compliance standards, contributing to successful evaluations.
Education
Master of Science (MS) - Information Technology
Kennesaw State University
Kennesaw, GA05.2025
Bachelor of Technology (BTech) - Computer Science
Vignan's Foundation for Science, Technology & Research
Guntur, India10.2022
Skills
- Windows 10/11
- Windows Server 2008–2019
- Linux
- MacOS
- TCP/IP
- DNS
- DHCP
- VPN
- LAN/WAN
- Wi-Fi troubleshooting
- PC setup
- Installation
- Maintenance
- Active Directory
- Office 365
- MS Office Suite
- ServiceNow
- Jira
- VMware
- Remote Desktop
- Outlook Configuration
- User account management
- Antivirus setup
- Endpoint protection
- Access control
- Zendesk
- Troubleshooting
- Technical Documentation
- Communication
- Problem-Solving
- Customer Service
- Document processing
- Technical diagnosis
- In-field technical support
- Remote support
- Software installation
- Network connectivity
- Ticket management
Certification
- Google IT Support Professional Certificate – Coursera
- Microsoft IT Support Certificate - Coursera
- CompTIA A+ (in progress)
Additional Information
Strong analytical and communication skills with a focus on problem-solving and customer satisfaction., Authorized to work in the U.S. under F-1 OPT status., Passionate about continuous learning, emerging technologies, and providing dependable IT support solutions.
Timeline
IT Support / Technical Assistant
Kennesaw State University
11.2024 - 05.2025
Bachelor of Technology (BTech) - Computer Science
Vignan's Foundation for Science, Technology & Research
Master of Science (MS) - Information Technology
Kennesaw State University