Matthew Perez
San Antonio,TX
Summary
Personable and positive with excellent communication and interpersonal skills. Understanding of sales principles and customer service practices combined with proficiency in using CRM software. Able to drive customer satisfaction and contribute to achieving sales targets.
Overview
3
3
years of professional experience
Work History
Party Host
PINSTACK
06.2024 - Current
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Resolved conflict to maintain fun, positive and safe event environments.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Collaborated with kitchen team and upper management on related projects
Customer Service Representative
SA Pool Company
05.2023 - Current
- Assisted call-in customers with questions and service contracts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Responsible for route scheduling, billing and collections.
Office Assistant
3m Multi- Media Marketing
02.2022 - 03.2023
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and vendor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Winston Churchill High School
San Antonio, TX05-2024
Skills
- Effective multitasking
- Teamwork and collaboration
Customer service
Customer needs assessment
Timeline
Party Host
PINSTACK
06.2024 - Current
Customer Service Representative
SA Pool Company
05.2023 - Current
Office Assistant
3m Multi- Media Marketing
02.2022 - 03.2023
High School Diploma -
Winston Churchill High School
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