Matthew Peterson

San Diego,CA

Summary

Customer-centric professional with experience in hospitality and healthcare-adjacent environments. Delivers exceptional guest experiences while maintaining operational standards in high-pressure settings. Strong analytical mindset and attention to detail enhance support for teams and daily operations. Recognized for adherence to safety protocols and commitment to excellence.

Overview

years of professional experience

Work History

Team Lead / Client Services & Operations Specialist

Sigma Defense

San Diego, CA

05.2023 - Current

Served as primary point of contact for clients, delivering professional, face-to-face support and service to enhance client satisfaction.
Led daily operations for a specialized team, ensuring schedules, workflows, and standards were consistently met.
Traveled extensively to support teams and clients on-site in Japan, Hawaii, Washington, and California, strengthening client relationships.
Trained and onboarded new team members, emphasizing professionalism, communication, and service quality.
Ensured operational consistency by maintaining accurate documentation, reporting, and procedural updates.
Adapted quickly to changing priorities while maintaining a calm, guest-facing demeanor.
Transferable to hospitality: customer service, conflict resolution, scheduling, professionalism, and accountability.

Caregiver / Medication Technician

La Marea Senior Living

Carlsbad, CA

01.2024 - 11.2024

Supported daily needs, ensuring dignity, privacy, and respect for each resident.
Provided personalized service tailored to individual resident needs in a hospitality-focused setting.
Communicated clearly with residents, families, and team members.
Followed detailed procedures and documentation requirements.
Coordinated rotating schedules, including nights, weekends, and holidays, to maintain consistent staffing levels., including nights, weekends, and holidays.
This role directly supports hospitality skills: guest care, empathy, patience, and reliability.

Operations & Training Supervisor

Department of the U.S. Navy

01.2017 - 01.2023

Supervised personnel across rotating shifts to ensure operational consistency and accountability.
Cross-trained employees to do other jobs within the business, increasing job skills and productivity.
Supported round-the-clock operations requiring punctuality, professionalism, and attention to detail.
Maintained logs, reports, and operational documentation to support accurate tracking and reporting of operations.

Sales Lead

Dillard’s

Stockton, CA

08.2016 - 10.2017

Led daily sales operations to meet store goals and improve customer satisfaction.
Oversaw daily sales floor operations while fostering team collaboration.
Delivered high-touch customer service in a retail environment.
Built rapport with customers through attentive, solution-oriented service.
Established customer feedback processes to improve shopping experience and engagement.
Maintained merchandising standards and operational cleanliness.

Education

Bachelor’s Degree - Psychology & Human Biology

National University