Matthew C. Petker
Oklahoma City,OK
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner
Protective Alarm System Services LLC.
02.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Service Technician
Alert360
12.2021 - 12.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
ADT Security
11.2019 - 12.2021
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Trained multiple new contractors.
Owner
Master Constriction Professionals
03.2008 - 11.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Hired and trained staff of up to 33 employees.
Director of Operations
Holiday Inn Hotel And Suites
10.2007 - 12.2008
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Managed a team of seventy eight employees.
- Trained all staff to maintain a 96% customer services satifacation.
Director of Operations
Four Point Sheraton Hotel
02.2004 - 05.2006
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed a team of 85 employees
- Trained all team members to maintain a customer satifaction level of 93% and above.
Education
High School Diploma -
Moore High School
Moore, OK05.2001
Skills
- Customer Relations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Staff Management
- Team Oversight
- Staff hiring
- Employee Development
- Customer Service
Certification
- Licensed Alarm technician - Nov. 19 2019 to present
- Licensed Alarm manager - Dec. 07 2023 to present
Timeline
Owner
Protective Alarm System Services LLC.
02.2023 - Current
Service Technician
Alert360
12.2021 - 12.2023
Service Technician
ADT Security
11.2019 - 12.2021
Owner
Master Constriction Professionals
03.2008 - 11.2019
Director of Operations
Holiday Inn Hotel And Suites
10.2007 - 12.2008
Director of Operations
Four Point Sheraton Hotel
02.2004 - 05.2006
High School Diploma -
Moore High School
- Licensed Alarm technician - Nov. 19 2019 to present
- Licensed Alarm manager - Dec. 07 2023 to present
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