Matthew Pizano
Summary
Reliable Construction Management Intern possessing effective time management and logical decision-making abilities. Talented at conducting site surveys, analyzing vendor proposals and reviewing construction documentation. Thorough knowledge of job-related legal issues and safety standards.
Overview
4
4
years of professional experience
Work History
Bank Teller
Wells Fargo
06.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Representative
Aldi
03.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Dominos's Pizza
08.2020 - 08.2021
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
Bachelor of Science - Construction Management
Florida International University
Miami, FL05.2026
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2022
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Listening and Comprehension
- Stress Tolerance
- Customer Relations
- Advanced problem solving
Timeline
Bank Teller
Wells Fargo
06.2023 - Current
Customer Service Representative
Aldi
03.2022 - 06.2023
Customer Service Representative
Dominos's Pizza
08.2020 - 08.2021
Bachelor of Science - Construction Management
Florida International University
High School Diploma -
Hialeah Gardens Senior High School