Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MATTHEW W. POSA

Sr. on-site administrator for managed print services
Livonia,MI

Summary

Enthusiastic onsite administrator/MPS engineer eager to contribute to team success through hard work, attention to tail, excellent customer service and organizational skills. Motivated to learn, grow and excel in the financial industry.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager of Operations

GM | Knockout Pizza
Livonia, MI
12.2016 - 05.2017
  • Main responsibilities included opening and closing procedures, order taking, smart safe cash counting, and customer satisfaction
  • Additionally, I hired, trained, and managed my own staff, while also creating my own sauce that was used in all recipe.
  • Increased customer satisfaction by resolving issues
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Managed Print Specialist

Printer Tech, PFI Tech
Southfield , Michigan
12.2014 - 02.2016
  • Daily, I was responsible for break/fix, maintenance, and installation of HP and Xerox printers, copiers, and faxes
  • I coached staff to ensure end user could print successfully and were knowledgeable in proper usage of all office equipment
  • I regularly updated hardware and software, testing equipment to guarantee proper working order.

Assistant General Manager

AGM, Gracie’s
Detroit, MI
02.2011 - 12.2014
  • I handled all opening and closing procedures related to running of restaurant as well as dealing with customer complaints, ensuring customer satisfaction
  • I also worked as pizza maker and cook.

Managed Print Service Engineer

Botsford Hospital
Southfield , MI
02.2014 - 08.2014
  • MACD (move, add, change, delete)
  • Additionally, I provided maintenance and supplies for HP and Xerox printers, copiers, and faxes on site.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Worked with customers to understand needs and provide excellent service.

Printer Technician

Barrister Global Services
Southfield , MI
05.2012 - 01.2014
  • Performed preventative maintenance, troubleshooting, and routine service on multifunction copiers and printers at various customer locations.
  • Handled 10 plus calls per day to address customer inquiries and concerns
  • Maintained excellent attendance record, consistently arriving to work on time
  • Serviced printing equipment for expedient repair and minimal downtime.

Contractor

American Direct Logistics
Wayne, MI
02.2008 - 12.2011
  • Assembly and repair of exercise equipment, furniture, bicycles, display racks, etc
  • In clients’ homes as well as various businesses
  • Worked as troubleshooter of electrical and mechanical components on various types of fitness equipment
  • Daily responsibility to provide technical support to customers via phone and/or internet.

Education

GED -

Ged Testing Service Michigan
Livonia, MI
08.2018 - 08.2018

Xerox Learning Management -

Xerox Management Learning Ops
Secaucus, NJ
03.2015

Skills

  • Business operations expertise
  • Point of Sale (POS) system operation
  • Recruitment
  • Inventory control and record keeping
  • Kitchen equipment operation and maintenance
  • Order delivery practices
  • Relationship building and management
  • Quality control

Certification

Xerox Learning | 02/2015 A+ Essentials 2009: Troubleshooting Computers & Printers A+ Essentials 2009: Computer Hardware Components A+ Essentials 2009: Configuring Displays, Peripherals, Laptops, & Printers Internet Explorer 8: Basic Features CompTIA Network+ 2009: Network Addressing CompTIA Network+ 2009: Network Components CompTIA Network+ 2009: Network Fundamentals Introduction to Office Printing Getting Started with Windows 7 Xerox Anti-Counterfeiting Training and Assessment Color Laser/LED Technology Scan and Copy Fundamentals Monochrome Laser Technology Color Laser/LED Technology Color Fundamentals Solid Ink Technology 2

Timeline

GED -

Ged Testing Service Michigan
08.2018 - 08.2018

General Manager of Operations

GM | Knockout Pizza
12.2016 - 05.2017

Managed Print Specialist

Printer Tech, PFI Tech
12.2014 - 02.2016

Managed Print Service Engineer

Botsford Hospital
02.2014 - 08.2014

Printer Technician

Barrister Global Services
05.2012 - 01.2014

Assistant General Manager

AGM, Gracie’s
02.2011 - 12.2014

Contractor

American Direct Logistics
02.2008 - 12.2011

Xerox Learning Management -

Xerox Management Learning Ops

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MATTHEW W. POSASr. on-site administrator for managed print services