Kristy Parnell
Visalia,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
23
23
years of professional experience
Work History
General Manager of Operations
Black Bear Diner
12.2014 - Current
- Always making sure the guest is satisfied.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders.
- Employee scheduling, accounting, payroll
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- On boarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Administrative Medical Assistant
Visalia Walk -In Clinic
12.2001 - 12.2003
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Used Software to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients. Patient charting, super bills, day sheets, medical records, set up appointments and referrals, answer phones, take verbal reports for Dr., and basic office procedures.
Medical Customer Service Representative
Cigna Healthcare
01.2006 - 01.2011
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Education
Associate Degree - Medical Assistant Font And Back Office
Golden State Business College
Visalia, CA05.1999
Skills
- Team Leadership
- Business Leadership
- Schedule Coordination
- Staff Motivation and Discipline
- Preparing Food
- Guest Services
- Honed Marketing Skills
- Inventory Management
- Staff Scheduling
- Business Operations
- Operational Efficiency
- Sales Planning
- Transaction Monitoring
- Kitchen Sanitation
- Conflict Resolution Techniques
- Labor and Food Cost Control
- Food Plating and Presentation
- Full Service Restaurant Background
- Customer Satisfaction
- Business Operations Expertise
- Team Direction
- Continuous Quality Improvement (CQI)
- Health Code Compliance
- Employee Development
- Food Service Experience
- Building Morale
- Serving Expertise
- Hospitality Management
Timeline
General Manager of Operations
Black Bear Diner
12.2014 - Current
Medical Customer Service Representative
Cigna Healthcare
01.2006 - 01.2011
Administrative Medical Assistant
Visalia Walk -In Clinic
12.2001 - 12.2003
Associate Degree - Medical Assistant Font And Back Office
Golden State Business College