Matthew Prieto
El Paso,TX
Summary
Dedicated professional with expertise in team leadership, training, program development, and protocol implementation. Proven ability to work independently or collaboratively to enhance processes and achieve organizational objectives. Motivated and adaptable with exceptional interpersonal skills. Strong work ethic and quick learner.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Alorica
El Paso, TX
01.2024 - 08.2024
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Stocker/Unloader
Walmart
El Paso, TX
03.2021 - 06.2023
- Maintained a neat, clean and orderly warehouse environment at all times.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Adapted quickly to varying types of merchandise and unloading challenges.
Overnight Stocker
Lowes Home Improvment
El Paso, TX
06.2019 - 02.2021
- Received and stocked merchandise in a timely manner.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Worked collaboratively with other team members to achieve departmental goals.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
General Merchandiser
Target
El Paso, TX
05.2018 - 02.2019
- Reviewed sales data to determine merchandise trends and adjust stock levels accordingly.
- Monitored inventory levels and adjusted stocking accordingly.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Education
EPCC
El Paso, TX08-2019
High School Diploma -
Montwood High School
El Paso, TX06-2019
Skills
- Quality Assurance
- Data Entry
- Report Preparation
- Forklift Certification
- Product Knowledge
- Active Listening
- Adaptability
- Physical Fitness
OBJECTIVE
- To obtain a challenging position as Sheriff's Detention officer to perform a variety of duties to maintain the safety and security of a correctional facility and its residents and employees.
REFERENCES
- Jesus Elias Alvarez: (915) 238-7202, Army Air & Missile Defense Modeling & Simulation Training Lead Member PeopleTec
- Jose Acosta: (915) 539-2243, Team lead manager for walmart, and business owner
- Randy Perez: (808)387-9230, William beaumont security guard (Captain)
References
References available upon request.
Timeline
Call Center Representative
Alorica
01.2024 - 08.2024
Stocker/Unloader
Walmart
03.2021 - 06.2023
Overnight Stocker
Lowes Home Improvment
06.2019 - 02.2021
General Merchandiser
Target
05.2018 - 02.2019
EPCC
High School Diploma -
Montwood High School
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