Matthew Ragan
College Hunks Hauling Junk
Purcellville
12
years of professional experience
Results-driven business administration graduate with a minor in entrepreneurship, combining sales and customer service expertise. Proven track record in team leadership and logistics, adept at navigating customer interactions to ensure satisfaction while driving operational efficiency. Seeking to leverage adaptable communication skills in a dynamic sales environment.
Work History
Team Lead & Driver
3 Years 2 Months- Coordinated team of 2-5 employees per job, assigning tasks and setting pace to meet deadlines while enhancing customer satisfaction.
- Served as main point of contact for customers on-site, assisting with pricing, service options, and job process to build trust and ensure successful job completion.
- Resolved customer concerns and special requests on-site, adapting plans in real time to maintain strong customer relationships and uphold company reputation.
- Managed loading and unloading of furniture, appliances, and goods safely, ensuring protection of customer property and adherence to service standards.
- Managed safe loading and unloading of furniture, appliances, and goods, protecting customer property and maintaining service standards.
Commercial Driver / Sales Associate
2 Years 5 Months- Cultivated business account relationships through on-time delivery of auto parts, enhancing customer satisfaction.
- Organized invoices and optimized delivery routes to achieve accurate, timely delivery of parts.
- Delivered high-quality customer service on sales floor and by phone, advising customers on parts and processing transactions.
- Managed end-to-end payment collection from customer intake through corporate reconciliation, maintaining accuracy and accountability.
Seasonal Driver Helper
2 Years 2 Months- Executed daily delivery plans based on oral and written instructions under tight seasonal deadlines, ensuring timely service for customers.
- Maintained load security and organization to prevent product damage and support on-time delivery.
- Applied proper lifting and safety techniques to safeguard packages and reduce risk of workplace injury.
Owner / Operator, Lawn Care Services
6 Years 3 Months- Established self-sustaining business through direct door-to-door sales, converting neighborhood prospects into loyal annual clients.
- Delivered high-quality lawn maintenance (mowing, edging, trimming, clean-up) that improved curb appeal and generated word-of-mouth referrals.
- Oversaw customer lifecycle by pitching services, scheduling appointments, managing billing, and ensuring satisfaction, leading to consistent repeat business.
- Organized financial records, including dates and receipts, to support business operations and enhance profitability.
Education
Bachelor of Arts - Business Administration - Minor in Entrepreneurship
High School Diploma
Skills
Team leadership
Sales communication strategies
Logistics Coordination
Sales communication
Problem-Solving & Critical Thinking
Adaptability Under Pressure
Professional reliability
Leadership And Achievements
Shenandoah University Legacy Golf Tournament: Contributed to a two-semester student-led fundraising initiative for a first-generation student scholarship, gaining direct experience in sales, marketing, accounting, and logistics., Football: Team Captain (Sr.), 3x Varsity Letterman, MVP (Sr.), All-District Linebacker (2x, Jr.-Sr.), All-District Offensive Guard (Sr.)., Soccer: Team Captain (Jr.-Sr.), 4x Varsity Letterman, All-District Goalkeeper & MVP (Jr.)., Recognized with multiple character and citizenship honors, including the Athletic Directors Tri-Athlete Award, Harold Stalnaker Award, and Fairfax High School Boosters Character Award.
Timeline
Team Lead & Driver
College Hunks Hauling Junk
06.2023 - CurrentRead More
Commercial Driver / Sales Associate
AutoZone
12.2020 - 05.2023Read More
Seasonal Driver Helper
UPS
11.2020 - 01.2023Read More
Owner / Operator, Lawn Care Services
Self-Employed
05.2014 - 08.2020Read More
Fairfax High School
High School Diploma
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Shenandoah University
Bachelor of Arts from Business Administration - Minor in Entrepreneurship
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