Matthew Ragan
Purcellville,VA
Summary
Results-driven business administration graduate with a minor in entrepreneurship, combining sales and customer service expertise. Proven track record in team leadership and logistics, adept at navigating customer interactions to ensure satisfaction while driving operational efficiency. Seeking to leverage adaptable communication skills in a dynamic sales environment.
Overview
12
12
years of professional experience
Work History
Team Lead & Driver
College Hunks Hauling Junk
Stephens City, USA
06.2023 - Current
- Coordinated team of 2-5 employees per job, assigning tasks and setting pace to meet deadlines while prioritizing customer satisfaction.
- Acted as the main point of contact for customers on-site, assisting clients with pricing, service options, and the job process to foster trust and effectively close each job.
- Resolved customer concerns and special requests on-site, adapting plans in real time to maintain strong customer relationships and uphold company reputation.
- Handle all client-facing paperwork and payment processing via mobile apps, ensuring a smooth, transparent transaction from quote to completion.
- Managed loading and unloading of furniture, appliances, and goods safely, ensuring protection of customer property and adherence to service standards.
Commercial Driver / Sales Associate
AutoZone
Chantilly, USA
12.2020 - 05.2023
- Maintained relationships with business accounts through reliable, on-time delivery of auto parts, ensuring customer satisfaction.
- Streamlined invoice organization and delivery routes to ensure accurate and timely delivery of parts to customers.
- Provided high-quality customer service on sales floor and by phone, advising customers on parts and processing register transactions.
- Managed end-to-end payment collection from customer intake through corporate reconciliation, maintaining accuracy and accountability.
Seasonal Driver Helper
UPS
Chantilly, USA
11.2020 - 01.2023
- Executed daily delivery plans from oral and written instructions under tight seasonal deadlines, ensuring timely and reliable service for customers.
- Maintained load security and organization, preventing product damage and contributing to on-time delivery success.
- Applied proper lifting and safety techniques, safeguarding packages and minimizing risk of workplace injury.
Owner / Operator, Lawn Care Services
Self-Employed
Fairfax, USA
05.2014 - 08.2020
- Built a self-sustaining small business from the ground up through direct, door-to-door sales - prospecting neighborhood customers and converting them into repeat annual clients.
- Delivered high-quality lawn maintenance (mowing, edging, trimming, clean-up) that improved curb appeal and generated word-of-mouth referrals.
- Managed customer lifecycle by pitching services, scheduling, billing, and maintaining satisfaction, resulting in repeat business each year.
- Tracked dates, receipts, and overhead to maintain organization and profitability.
Education
Bachelor of Arts - Business Administration - Minor in Entrepreneurship
Shenandoah University
Winchester, VA05-2024
High School Diploma -
Fairfax High School
Fairfax, VA06-2020
Skills
- Customer Relationship Management
- Sales communication
- Team Leadership and Supervision
- Problem-Solving & Critical Thinking
- Adaptability Under Pressure
- Professionalism and Reliability
- Logistics Coordination
Leadership And Achievements
- Shenandoah University Legacy Golf Tournament: Contributed to a two-semester student-led fundraising initiative for a first-generation student scholarship, gaining direct experience in sales, marketing, accounting, and logistics.
- Football: Team Captain (Sr.), 3x Varsity Letterman, MVP (Sr.), All-District Linebacker (2x, Jr.-Sr.), All-District Offensive Guard (Sr.).
- Soccer: Team Captain (Jr.-Sr.), 4x Varsity Letterman, All-District Goalkeeper & MVP (Jr.).
- Recognized with multiple character and citizenship honors, including the Athletic Directors Tri-Athlete Award, Harold Stalnaker Award, and Fairfax High School Boosters Character Award.
Timeline
Team Lead & Driver
College Hunks Hauling Junk
06.2023 - Current
Commercial Driver / Sales Associate
AutoZone
12.2020 - 05.2023
Seasonal Driver Helper
UPS
11.2020 - 01.2023
Owner / Operator, Lawn Care Services
Self-Employed
05.2014 - 08.2020
Bachelor of Arts - Business Administration - Minor in Entrepreneurship
Shenandoah University
High School Diploma -
Fairfax High School