Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LINETTE HERNANDEZ

Pembroke Pines,FL

Summary

Credentialing /Customer Service specialist with management experience. Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Credentialing Team Lead & Customer Care Team Lead

HealthTrust Workforce Solutions
Sunrise, Florida
06.2021 - Current
  • Assist the team members with any questions or concerns they may have.
  • Created KPIs for the department.
  • Led a team to ensure compliance to align with Joint Commission standards.
  • Trained new team members on company policies and procedures.
  • Implemented process improvements to enhance operational efficiency in staffing services.
  • Monitored performance metrics to identify areas for team development and support.
  • Facilitated communication between staff and clients to ensure satisfaction and service quality.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved escalated customer complaints or queries promptly and efficiently.

Cashier / Customer Service

Publix
Pembroke Pines, Florida
06.2023 - 07.2025
  • Processed customer transactions accurately and efficiently at a leading grocery retailer.
  • Assisted customers with product inquiries and recommendations in a friendly manner.
  • Maintained cleanliness and organization of checkout area throughout shifts.
  • Collaborated with team members to manage busy periods during peak hours.
  • Trained new cashiers on register operations and customer service standards.
  • Resolved customer complaints promptly to ensure satisfaction and retention.
  • Supported inventory management by restocking shelves during downtime as needed.
  • A balanced cash drawer at the beginning and end of each shift.
  • Assisted with bagging groceries and helping customers to their vehicles when needed.

Client Services Coordinator

Butterfly Effects
Deerfield Beach, FL
05.2020 - 06.2021
  • Coordinated patient intake processes for efficient scheduling for ABA therapy services.
  • Developed strong relationships with clients through regular contact and follow-up communication.
  • Call on Facebook or website leads.
  • Verify insurance benefits.
  • Schedule appointments.
  • Assisted in training new staff on intake procedures and best practices.
  • Assisted in developing policies and procedures related to intake processes.

Customer Service Supervisor

Bulletline
04.2006 - 02.2019
  • Maintain continuous focus on call center productivity through monitoring standards, metrics, performance criteria, policies and procedures
  • Review calls and provide feedback to achieve key performance metrics
  • Coaching / training team members
  • Set up meetings, assist with projects
  • Excellent time management skills and ability to multi-task between calls and regular duties, and respond to inquiries.

Education

Some College (No Degree) - No Degree

Broward College ( Some College Credits 3.75 GPA)
Pembroke Pines

Skills

  • Compliance management
  • Performance monitoring
  • Process improvement
  • Staff training
  • Customer relationship management
  • Call center productivity
  • Effective communication
  • Conflict resolution
  • Coaching and mentoring
  • Client satisfaction

References

References available upon request.

Timeline

Cashier / Customer Service

Publix
06.2023 - 07.2025

Credentialing Team Lead & Customer Care Team Lead

HealthTrust Workforce Solutions
06.2021 - Current

Client Services Coordinator

Butterfly Effects
05.2020 - 06.2021

Customer Service Supervisor

Bulletline
04.2006 - 02.2019

Some College (No Degree) - No Degree

Broward College ( Some College Credits 3.75 GPA)

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