Mary Jastine Mendez-Johnson
Tulsa,OK
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Onboarding Credentialing Specialist Team Lead
Host Healthcare
Remote
10.2021 - 09.2024
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted primary source verifications such as background checks and board certifications.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Contributed positively to team dynamics by fostering a collaborative and supportive work environment.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Helped meet changing demands by recommending improvements to business systems or procedures.
COVID -19 Contact Tracer
Insight Global
Remote
09.2021 - 10.2021
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment that prioritized accuracy and efficiency.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
- Optimized communication skills while addressing language barriers and diverse backgrounds during contact tracing interactions.
Housing Program Specialist
Teksystem
Remote
06.2021 - 09.2021
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
- Reduced program wait times by effectively managing caseloads and prioritizing urgent cases.
- Conducted thorough eligibility assessments, ensuring only qualified applicants were admitted into the Emergency Rental Assistance Program.
- Maintained fair-housing related information according to HIPAA standards.
Express Banker/Call Center Customer Service Representative
Bank of Oklahoma Financial
Tulsa, OK
09.2014 - 09.2015
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Education
No Degree - Healthcare Management
Colorado State University Global
Aurora, Colorado2026
High School Diploma -
Caloocan High School
Manila, Philipines03.2005
Skills
- New Hire Onboarding
- Documentation and Recordkeeping
- Microsoft Office
- HIPAA Compliance
- Data Management
- Regulatory Compliance
- Information Protection
- Analytical and Critical Thinking
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Onboarding Credentialing Specialist Team Lead
Host Healthcare
10.2021 - 09.2024
COVID -19 Contact Tracer
Insight Global
09.2021 - 10.2021
Housing Program Specialist
Teksystem
06.2021 - 09.2021
Express Banker/Call Center Customer Service Representative
Bank of Oklahoma Financial
09.2014 - 09.2015
No Degree - Healthcare Management
Colorado State University Global
High School Diploma -
Caloocan High School