Mary Jastine Mendez-Johnson
Tulsa,OK
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Onboarding Credentialing Specialist Team Lead
Host Healthcare
10.2021 - 09.2024
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted primary source verifications such as background checks and board certifications.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Contributed positively to team dynamics by fostering a collaborative and supportive work environment.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Helped meet changing demands by recommending improvements to business systems or procedures.
COVID -19 Contact Tracer
Insight Global
09.2021 - 10.2021
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment that prioritized accuracy and efficiency.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
- Optimized communication skills while addressing language barriers and diverse backgrounds during contact tracing interactions.
Housing Program Specialist
Teksystem
06.2021 - 09.2021
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
- Reduced program wait times by effectively managing caseloads and prioritizing urgent cases.
- Conducted thorough eligibility assessments, ensuring only qualified applicants were admitted into the Emergency Rental Assistance Program.
- Maintained fair-housing related information according to HIPAA standards.
Express Banker/Call Center Customer Service Representative
Bank of Oklahoma Financial
09.2014 - 09.2015
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Education
No Degree - Healthcare Management
Colorado State University Global
Aurora, Colorado2026
High School Diploma -
Caloocan High School
Manila, Philipines03.2005
Skills
- New Hire Onboarding
- Documentation and Recordkeeping
- Microsoft Office
- HIPAA Compliance
- Data Management
- Regulatory Compliance
- Information Protection
- Analytical and Critical Thinking
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Onboarding Credentialing Specialist Team Lead
Host Healthcare
10.2021 - 09.2024
COVID -19 Contact Tracer
Insight Global
09.2021 - 10.2021
Housing Program Specialist
Teksystem
06.2021 - 09.2021
Express Banker/Call Center Customer Service Representative
Bank of Oklahoma Financial
09.2014 - 09.2015
No Degree - Healthcare Management
Colorado State University Global
High School Diploma -
Caloocan High School
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