Matthew R. Brajczewski
Hoffman Estates,IL
Summary
Dynamic Credit Abuse Acquisitions and Fraud Prevention Specialist II at JP Morgan Chase, recognized for implementing innovative AI solutions that enhanced efficiency by 20%. Expert in fraud detection and risk assessment, with a proven track record in customer relationship management and process improvement, fostering strong client connections and driving team success.
Overview
4
4
years of professional experience
Work History
Credit Abuse Acquisitions and Fraud Prevention Specialist II
JP Morgan Chase
Elgin, USA
01.2024 - Current
- Developed and secured approval for an AI bot that automates inputting specialist exceptions, saving team leaders 2 hours daily for strategic collaboration.
- Proposed a robotics initiative that streamlined work processes in fraud verifications, enabling specialists to handle more applications accurately.
- Analyzed multiple projects to identify fraud characteristics and trends, contributing to reduction of fraud losses.
- Trained in inbound and outbound fraud verifications and credit abuse acquisitions, processing over 45 applications daily.
- Acted as primary contact for teams during manager's absence, facilitating effective communication and support.
- Received 20+ commendations from leadership, clients, and peers for exceptional customer service, fostering new client relationships and enhancing client retention.
Financial Representative
Northwestern Mutual
Aurora, USA
12.2021 - 08.2022
- Secured licenses for Life, Health, and Long-term Care Insurance to ensure adherence to industry regulations and standards.
- Coordinated meetings from dials and networking to develop customized financial plans and present services.
- Created dial list of 600+ contacts through networking, prospecting, and cold calling to increase outreach effectiveness.
Education
Bachelor of Business Administration - Business Management
Western Michigan University, Haworth College of Business
Kalamazoo, MISkills
- Fraud detection
- Risk assessment
- Regulatory compliance
- Data analysis
- Software automation
- Process improvement
- Customer relationship management
- Problem-solving capacity
Timeline
Credit Abuse Acquisitions and Fraud Prevention Specialist II
JP Morgan Chase
01.2024 - Current
Financial Representative
Northwestern Mutual
12.2021 - 08.2022
Bachelor of Business Administration - Business Management
Western Michigan University, Haworth College of Business