Matthew R. Britt, RPh, BCACP
Avon Lake,OH
Summary
Experienced leader with strong background in guiding teams, managing projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Ambulatory Pharmacy Manager
Cleveland Clinic
11.2011 - Current
- Manages the pharmacy staff and the daily operations of a high-volume pharmacy
- Educates physicians and nursing staff while answering drug-related questions
- Provides patients with professional and compassionate prescription counseling
- Certified to provide MTM services and administer vaccinations through APhA national certification programs
- Works with other leaders in the facility to grow and develop pharmacy services
- Participates in drug trials with various departments
- Evaluates job performance of staff pharmacists and pharmacy technicians by completing midpoint and annual performance reviews
- Serve as preceptor to APPE students
- Performs general pharmacy duties including: final verification of prescriptions, data entry of prescription and insurance information, drug inventory management, drug utilization review, compounding and vaccinations
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Tier 1 Press Ganey engagement score with focus on strong team dynamics and accountability
- Maintained strong EBIDA for the pharmacy in 2024 (>$5M) and high prescription volume growth over the last 3 years (17% in 2022, 16% in 2023 and 13% in 2024)
Staff Pharmacist
Cleveland Clinic
06.2006 - 11.2011
- Crile Outpatient Pharmacy
- Educates physicians and nursing staff while answering all drug-related questions
- Assists in the medical management of patients by compounding medications
- Participates in research with the Cleveland Clinic Children's Hospital acting as the dispenser of ADHD medications for a clinical trial
- Utilizes medication therapy management (MTM) software to make recommendations to patients regarding their drug therapy
- Drafts policies to standardize procedures regarding pharmacy operations
- Provides patients with professional and compassionate prescription counseling
- Uses management training and experience to oversee pharmacy technicians' daily work tasks
- Evaluates pharmacy technicians' job performance by completing annual performance reviews
- Performs general pharmacy duties including: final verification of prescriptions, data entry of prescription and insurance information, drug inventory management, and drug utilization review
Pharmacist
CVS Pharmacy
07.2001 - 06.2006
- Performed general pharmacy duties including conducting final verification of prescriptions, completing drug inventory management, and ensuring accurate review of drug utilization
- Interacted with customers and built positive customer service skills during counseling sessions on prescriptions
- Completed computer based file management with the entry of patient demographic information, prescription information, and insurance billing information
- Participated in the CVS 'Emerging Leader' program to further develop management skills
- Used leadership training to manage pharmacy staff which included creating productive staffing plans and overseeing pharmacy technicians' daily work tasks
- Led training of new pharmacists and pharmacy technicians during new employee orientation
Education
Bachelor of Science - Pharmacy
University of Toledo
Skills
- Servant leadership
- Training and mentoring
- Pharmacy operations management
- Drug inventory management
- Policy enforcement
- Procedure development
- Regulatory compliance
- Workflow optimization
- Team building
- Service delivery optimization
- Employee management
Certification
- Board Certified Ambulatory Care Pharmacist (Board of Pharmacy Specialties)
- Immunization and MTM certification (APhA)
- ASHP D.E.I. certificate
Training
- Leadership Development Classes (Cleveland Clinic Center for Leadership and Learning)
- Coaching for an Outstanding Performance
- Human Resources Fundamentals for Managers
- The Serving Leader: Introduction
Professional Activities
- Community and Specialty Pharmacy Committee (Cleveland Clinic) - member (2025)
- MTM committee (Cleveland Clinic) - co-chair (2012 - 2014)
- OPA Board of Trustees (2012-2014)
- Participated in OPA Legislative Day (2024)
- Community Pharmacy APPE preceptor (2012 - present)
Community Activities
- CYO basketball coach (2024-2025)
- Jr. Cavs YMCA basketball coach (2022-2023)
- Kindergarten Sunday School teacher - Bay Presbyterian Church (2014-2016)
- DEA Drug Take Back Day volunteer - Cleveland Clinic Avon (2014)
Timeline
Ambulatory Pharmacy Manager
Cleveland Clinic
11.2011 - Current
Staff Pharmacist
Cleveland Clinic
06.2006 - 11.2011
Pharmacist
CVS Pharmacy
07.2001 - 06.2006
Bachelor of Science - Pharmacy
University of Toledo