Matthew Reales
Mount Airy,NC
Summary
Detail-oriented business professional with a BSBA in Marketing and experience in customer service, financial services, and sales. Pursuing a Master’s in Business Analytics to deepen expertise in data analysis and strategic decision-making. Skilled in Excel, Microsoft Office Suite, and AI tools, focused on optimizing processes and delivering data-driven solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banker
First Community Bank
Mt. Airy, NC
08.2025 - Current
- Built and maintained trusted financial relationships by providing tailored solutions through Salesforce, enhancing client loyalty.
- Cross-sold banking products and services, contributing to branch revenue growth and improved client satisfaction.
- Assist clients with personal banking needs, including opening accounts, processing deposits/withdrawals, and loan services.
- Ensure compliance with bank policies, regulations, and security standards.
Educator
Lululemon
Charlotte, NC
03.2025 - 08.2025
- Engaged proactively with clients, fostering relationships that increased repeat business and loyalty.
- Educated clients on products and services, creating tailored solutions that enhanced their experience.
- Analyzed performance metrics to inform strategies that supported sales goals and contributed to team success.
Assistant Manager
Fish Hippie
Mt. Airy, NC
06.2021 - 01.2025
- Identified customer needs and introduced appropriate products, improving customer satisfaction and sales growth while mentoring staff on effective sales techniques.
- Supervised daily operations by training new employees, delegating tasks, and monitoring performance to ensure team efficiency.
- Built long-term relationships with clients by providing personalized recommendations, proactive outreach, and overseeing team efforts to maintain high service standards.
- Coordinated trade show events, represented brand to new clients, expanded B2B relationships, and managed team schedules and logistics.
Bartender
Shelton Vineyards
Dobson, NC
06.2023 - 09.2023
- Delivered exceptional service by educating customers on product offerings and successfully upselling premium options.
- Addressed customer concerns promptly, enhancing satisfaction and fostering loyalty.
- Managed cash and credit transactions, ensuring accuracy and adherence to financial regulations.
Student Video Manager
Charlotte Football
Charlotte, NC
01.2022 - 01.2023
- Coordinated team to ensure accurate data collection and reporting, supporting strategic coaching decisions.
- Managed digital archives and maintained operational records, facilitating team analysis.
Education
Master of Science - Business Analytics
University of North Carolina Wilmington
12.2026
Bachelor of Science - Business Administration: Marketing
University of North Carolina At Charlotte
Charlotte, NC05.2025
High School Diploma -
Mount Airy High School
Mt. Airy, NC06.2022
Skills
- Data analysis
- Customer relationship management
- Salesforce proficiency
- Financial acumen
- Project management
- Team collaboration
- Effective communication
Websites
Certification
IBM: Artificial Intelligence Fundamentals
References
Available Upon Request
Volunteer Experience
Volunteer Camp Mentor, Passport Camps, 07/01/15, 07/31/20
Languages
- English
- Spanish
Timeline
Personal Banker
First Community Bank
08.2025 - Current
Educator
Lululemon
03.2025 - 08.2025
Bartender
Shelton Vineyards
06.2023 - 09.2023
Student Video Manager
Charlotte Football
01.2022 - 01.2023
Assistant Manager
Fish Hippie
06.2021 - 01.2025
Master of Science - Business Analytics
University of North Carolina Wilmington
Bachelor of Science - Business Administration: Marketing
University of North Carolina At Charlotte
High School Diploma -
Mount Airy High School