Matthew Rees
New York,NY
Summary
Hospitality professional with over 6 years of expertise - excelling in delivering outstanding customer service while fulfilling all job requirements in high-demand settings.
Always strives to bring warmth and kindness to every room with a team oriented mindset.
Overview
6
6
years of professional experience
Work History
Facilities
Life Time
New York, NY
06.2025 - 02.2026
- Maintained cleanliness and functionality of all club spaces while delivering attentive and warm customer service in a high volume environment.
Busser
Westville
Brooklyn, NY
06.2024 - 06.2025
- Demonstrated excellent customer service skills by addressing customers’ needs promptly, while meeting all job requirements in a very busy and fast paced environment.
Front Desk Concierge
Barry’s Bootcamp
Brooklyn, NY
05.2024 - 02.2025
- Acted as the first point of contact with customers and resolved any account-related issues with excellent hospitality and understanding.
- Introduced potential clients to the company, ran promotions, gave tours, and set up new memberships.
Busser/Host/Expo
Kimi’s Chop and Oyster House
Salt Lake City, UT
02.2020 - 08.2023
- Demonstrated excellent customer service skills in a busy, fine-dining atmosphere.
- Prioritized clear communication with all leaders and support staff to make the dining experience as seamless and positive as possible for the customers.
Education
Bachelor of Fine Arts - Musical Theatre, Commercial Dance Minor
Pace University
New York, NY05.2026
Skills
- Customer service excellence
- Teamwork
- Self-motivated
- Communication
- Adaptability
- Attention to detail
- Creativity
- Friendly, positive attitude
Timeline
Facilities
Life Time
06.2025 - 02.2026
Busser
Westville
06.2024 - 06.2025
Front Desk Concierge
Barry’s Bootcamp
05.2024 - 02.2025
Busser/Host/Expo
Kimi’s Chop and Oyster House
02.2020 - 08.2023
Bachelor of Fine Arts - Musical Theatre, Commercial Dance Minor
Pace University