Marie WING
San Pedro,CA
Summary
I am a Senior Citizen seeking remote employment, part time if available. I reside in San Pedro, Ca and Hilo, Hawaii.
I have 40 years experience in telecommunications. specializing in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and customer retention.
Overview
53
53
years of professional experience
1
1
Certificate
1
1
Language
Work History
Telephone Facilities Administrator
AT&T
Gardena
01.1995 - 12.2015
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Supported departmental activities by providing clerical assistance as needed.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Troubleshot and resolved customer issues with telephones, answering machines, voice mail systems, call routing systems, and other related equipment.
- Developed installation plans to ensure successful implementation of new services or upgrades.
- Provided remote technical assistance via phone or internet connection.
- Maintained inventory records of all installed telecom equipment.
- Diagnosed and repaired malfunctioning telephone lines or other communication components.
- Updated documentation related to changes made in the telecom environment.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Service Representative
Pacific Bell, SBC, AT&T
Torrance
01.1985 - 01.1990
- Answered incoming customer calls promptly and professionally.
- Resolved customer inquiries, complaints, and requests in a timely manner.
- Provided customers with product and service information.
- Processed orders, forms, applications, and requests accurately.
- Maintained customer records by updating account information.
- Verified customer information to ensure accuracy of data entry.
- Identified customer needs and offered appropriate solutions or services.
- Built sustainable relationships of trust through open and interactive communication.
- Assisted customers with billing disputes or other issues requiring research.
- Recognized potential sales opportunities when responding to customer inquiries.
- Educated customers on the company's products and services for upsell opportunities.
- Escalated unresolved problems to management as necessary for further investigation.
- Identified areas of improvement in order to enhance the quality of service provided to customers.
- Followed up with customers regarding their inquiries within 24 hours of initial contact.
- Utilized computer systems to track, gather information, and and or troubleshoot customer issues quickly and efficiently.
- Ensured prompt resolution of customer inquiries while maintaining high levels of quality assurance standards.
- Developed strong knowledge base related to various products and services provided by the company.
- Performed outbound follow-up calls as needed to ensure satisfaction with service received.
- Participated in team meetings to discuss best practices for handling challenging customer interactions.
- Adhered strictly to all applicable laws, regulations, policies and procedures when dealing with customers' personal data.
- Provided feedback about processes that could be improved upon or automated for increased efficiency.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Used [Software] to document calls and schedule appointments.
- Built customer loyalty by placing follow-up calls to customers reporting product issues.
- Educated customers about product or service offerings meeting individual needs.
- Handled inbound telephone calls from interested customers.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Resolved customer complaints by escalating calls to proper department.
Census Enumerator
United States Government
San Pedro
01.2010 - 01.2020
- Conducted door-to-door surveys to collect data from households and individuals.
- Organized, managed and tracked survey responses in an efficient manner.
- Verified accuracy of collected information and updated records accordingly.
- Provided guidance and support to participants regarding the completion of forms.
- Explained the purpose and importance of participating in the census program to respondents.
- Collaborated with team members to ensure that all areas were properly surveyed during enumeration period.
- Reviewed existing documents such as birth certificates or driver's licenses to verify identity of respondents.
- Prepared reports on progress made in completing enumeration activities in assigned territory.
- Adhered to established policies and procedures when conducting interviews with residents.
- Resolved any discrepancies encountered while collecting data from households or individuals.
- Identified potential challenges related to obtaining accurate information from respondents.
- Participated in training sessions conducted by supervisors on how best to conduct fieldwork operations.
- Ensured that confidential information was kept secure at all times during enumeration process.
- Communicated effectively with co-workers and supervisors regarding any issues or concerns that arose during fieldwork assignments.
- Performed quality control checks on survey forms before submitting them for processing.
- Interpreted interview questions to assist people in providing appropriate answers.
- Double-checked information on survey forms or information pads to verify accuracy of information.
- Read maps and located addresses to complete assigned forms via personal interview.
- Assisted people in filling out surveys and explained items on survey forms.
- Asked questions pertaining to name, age, religious preference and state of residency.
- Compiled, recorded and coded information derived from specified forms into predefined databases.
- Charted out plans to visit residents of specified cities.
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Reviewed data obtained from interview for completeness and accuracy.
- Assisted individuals in filling out applications or questionnaires.
Telephone Operator, Long Distance, International
Pacific Bell, SBC Communications, AT&T
Wilmington
01.1972 - 01.1986
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Utilized computer software to record caller's inquiries and complaints.
- Responded to customers' requests for assistance with various issues they were having.
- Greeted callers warmly and asked how they could be assisted.
- Transferred calls as necessary to appropriate departments or personnel.
- Assisted customers with placing orders over the phone.
- Took messages accurately and delivered them promptly to the intended recipient.
- Maintained updated records of customer interactions, transactions, comments and complaints.
- Routed calls to the correct department based on caller needs.
- Navigated multiple computer systems simultaneously while speaking with customers on the phone.
- Processed payments from customers over the phone using secure payment methods.
- Adhered to all company policies related to telephone etiquette and customer service standards.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Communicated effectively with other departments regarding customer concerns.
- Provided technical support when needed for troubleshooting problems on the phone.
- Offered suggestions for improving customer service processes in order to provide better experiences for callers.
- Kept up-to-date on product features and services offered by the company.
- Reported any issues that arose during telephone conversations to management for further investigation.
- Followed through with customers until their issue was resolved satisfactorily.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
- Took messages from callers and accurately relayed details to intended staff.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Completed connections between callers, departments and professionals.
- Transcribed message details to promptly relay to appropriate recipients.
- Alerted staff of emergency information and general announcements using PA system.
- Operated telephone switchboard of [Number] employees and routed calls to correct destination.
- Utilized paging technology within organization to connect quickly with key people.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Followed up with open calls to offer further assistance and close out issues.
- Developed strong professional relationships with employees and clients through effective customer service skills.
Cable Assembler
Pacific Electricord
Gardena
01.1967 - 01.1972
- Assembled cable assemblies according to customer specifications and drawings using hand tools.
- Identified, labeled, and organized components for assembly of cables.
- Tested cable assemblies for conformance with electrical requirements using test equipment.
Office Assistant
United States Goverment
San Pedro
01.1967 - 01.1968
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Proofread and corrected correspondence and reports for error-free documentation.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
Education
Some College (No Degree) - Language Interpretation And Translation
El Camino College
Torrance, CA01-2004
Some College (No Degree) - Art History
Los Angeles Harbor College
Wilmington, CA01-1972
Some College (No Degree) - Information Technology
Pacific Bell SBC AT&T
Los Angeles, CA01-1972
High School Diploma -
Vallejo High School
Vallejo, CA06-1966
Skills
- Information Management
- Schedule Coordination
- Timesheet Processing
- Events Coordination
- Database oversight
- Utilities
- Vendor coordination
- Public Safety
- Special projects
- Equipment set up
- Work Orders
- Professional Communication
- Telephone reception
- Greeting customers
- Switchboard Operation
- Proficient computer skills
- Typing Skills
- Excellent Phone Demeanor
- Front Desk Management
- Client Service
- Emergency Response
- Flexible Schedule
- Follow-up skills
- Records Management
- Computer Skills
- Call Routing
- Telecommunications
- Recordkeeping
- Call transfers
- Company directory
- Clear Communication
- Order Fulfillment
- Inventory Tracking
- Problem Identification
- Logical reasoning
- Material Handling
- Customer Service
- Call Documentation
- De-Escalation Techniques
- Order Processing
- Regulatory Compliance
- Employee Coaching
- Problem-solving aptitude
- Professionalism
- Customer Retention Strategies
- Product and service knowledge
- Professional Demeanor
- Complaint resolution
- System implementation
- Product Recommendations
- Customer service excellence
- Product Knowledge
- Customer Account Management
- Understanding Customer Needs
- Problem-Solving
- Time management abilities
- Effective Communication
- Task Prioritization
- LiveChat Messaging
- Self Motivation
- Analytical Skills
- Analytical Thinking
- Written Communication
- Active Listening
- Policies and Procedures Adherence
- Customer Data Confidentiality
- Call Center Operations
- Process Improvement
- Adaptability
- Complaint Investigation
- Attention to Detail
- Adaptability and Flexibility
- Decision-Making
- [Language] Fluency
- Professional telephone demeanor
- Customer Relations
- Work Prioritization
- Conflict Mediation
- Relationship Building
- Issue and Complaint Resolution
Affiliations
World Traveler
Art History
Ocean activities
Antique collector
Geneology
Accomplishments
- Telecommunication awards
- Positive Customer Service acknowledgement for excellant service
Certification
- Drivers License
- Passport
Languages
English
Professional
Spanish
Limited
French
Limited
Timeline
Census Enumerator
United States Government
01.2010 - 01.2020
Telephone Facilities Administrator
AT&T
01.1995 - 12.2015
Service Representative
Pacific Bell, SBC, AT&T
01.1985 - 01.1990
Telephone Operator, Long Distance, International
Pacific Bell, SBC Communications, AT&T
01.1972 - 01.1986
Some College (No Degree) - Language Interpretation And Translation
El Camino College
Some College (No Degree) - Art History
Los Angeles Harbor College
Some College (No Degree) - Information Technology
Pacific Bell SBC AT&T
High School Diploma -
Vallejo High School
Cable Assembler
Pacific Electricord
01.1967 - 01.1972
Office Assistant
United States Goverment
01.1967 - 01.1968
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Life Goal
- Expose family to the world to expand their minds to various life styles.
- Planned a 30 day exploration to 10 countries for 4 persons. Included air, car transportation, accomodations and activities.
- Expand my world vision.
References
References available upon request.
Life Goal
- Expose family to the world to expand their minds to various life styles.
- Planned a 30 day exploration to 10 countries for 4 persons. Included air, car transportation, accomodations and activities.
- Expand my world vision.
References
References available upon request.
Life Goal
- Expose family to the world to expand their minds to various life styles.
- Planned a 30 day exploration to 10 countries for 4 persons. Included air, car transportation, accomodations and activities.
- Expand my world vision.
Work Preference
Work Type
Part TimeLocation Preference
RemoteHybridOn-SiteReferences
References available upon request.
Quote
Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee
Life Goal
- Expose family to the world to expand their minds to various life styles.
- Planned a 30 day exploration to 10 countries for 4 persons. Included air, car transportation, accomodations and activities.
- Expand my world vision.
References
References available upon request.
Interests
Family
Travel
Art
History