Matthew Ressler
Audio Visual Technician | Mathematician | Customer Service And Sales Leader
Stevenson,WA
Summary
Intelligent, self-motivated, and well-educated college graduate with a passion for people, and intrinsically empathetic personality. I would like to bring strong work ethic, skills, and experience to this role as well as expand my professional development in an exciting new field.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Front Desk Night Auditor
The Society Hotel In Bingen
Cook, WA
01.2020 - Current
- Support Front Desk by answer calls, book reservations, check guests in and out of the hotel, and engage with guests, answering questions and pointing out the best outside venue places to see in the scenic Columbia Gorge.
- Complete nightly audit, scan guest registration cards, assess, enter, and verify data, resolve discrepancies, close batch, upload financial reports, and review payment information and charges for upcoming reservations to ensure transactions go smoothly the following day.
- Perform security walks and handle diverse situations as they come throughout the night.
- Assist management by modifying and creating training materials with detailed descriptions of job responsibilities and procedures.
Audio Visual Technician
Contracted
Portland, OR
09.2017 - Current
- Recruited by former manager from Five-Star Audio Visual; do work for Think-AV, The Sentinel Hotel, and MODA Center in Portland.
- Monitor and repair audio, video, control systems and video conferencing equipment.
- Work with Clients, actively listen in order to prioritize their goals, anticipate needs, monitor events, and quickly resolve issues, to ensure complete client satisfaction.
- Earned Bronze and Silver Medal by completing Five-Star's training incentive, rewarded with an increase in hourly wage for each tier.
Spa Attendant and Lifeguard
Bonneville Hot Springs
North Bonneville, WA
01.2015 - 01.2017
- Recommended and sold spa treatments based on client's preferences and needs.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Trained to be Certified Pool Operator, apprenticed Pool Manager in order to prepare for their replacement.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
Sales and Inventory Manager
Sur La Table
Corte Madera, CA
05.2009 - 05.2012
- Recruited prior to store launch, referred by a Williams-Sonoma seasonal employee, and was essential to a successful store opening and beyond.
- Responsible for entire shipping and receiving production, verified inventory accounts, reduced shrink, maintained levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Oversaw seasonal hiring and training, supervised POS, ensured smooth transactions, prevented disputes, and resolved any conflict due to mistakes or dissatisfaction with return policy(rarely occurring).
- Lead sales on high ticket items, acquired expert product knowledge, won sales-incentive contests, and performed product demonstrations.
Education
Bachelor of Science - Mathematics
Edinboro University of Pennsylvania
Edinboro, PA 08.2004 - 04.2009
Master of Arts - Mathematics Teaching Education
Dominican University of California
San Rafael, CA 08.2012 - 04.2015
Skills
Statistical probabilities
Attention to Detail
Active Listening
Self-Motivated
Written Communication
Multitasking Abilities
Good telephone etiquette
Interpersonal skills, emotionally intelligent, and empathetic
Group and individual instruction
Organization and Time Management
MS Office, iWork, G-Suite
Analytical and critical thinking
Timeline
Front Desk Night Auditor
The Society Hotel In Bingen
01.2020 - Current
Audio Visual Technician
Contracted
09.2017 - Current
Spa Attendant and Lifeguard
Bonneville Hot Springs
01.2015 - 01.2017
Master of Arts - Mathematics Teaching Education
Dominican University of California
08.2012 - 04.2015
Sales and Inventory Manager
Sur La Table
05.2009 - 05.2012
Bachelor of Science - Mathematics
Edinboro University of Pennsylvania
08.2004 - 04.2009