Matthew Reyes
Cincinnati,OH
Summary
Effective Student committed to learning, developing skills in Cybersecurity and in the IT Field. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Exceptional at root cause analysis and building successful solutions.
Excellent Verbal and Written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
4
4
years of professional experience
Work History
Maintenance Technician
Cushman & Wakefield
02.2025 - Current
- Conducted routine inspections to identify maintenance needs and ensure equipment reliability.
- Performed troubleshooting and repairs on HVAC, plumbing, and electrical systems to maintain operational efficiency.
- Collaborated with team members to execute preventive maintenance schedules, enhancing equipment lifespan and performance.
- Implemented safety protocols during maintenance activities, reducing risk of accidents and ensuring compliance with regulations.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Security Officer
Allied Universal
04.2022 - 02.2025
- Help to maintain physical security of the building from bad actors
- Provide excellent customer service to the clients of the building
- Operate camera systems and security software across multiple locations
- Observe and Report daily operations across the locations
- Train new hires with all the software and hardware of the positions
- Maintain proper organizational methods across shifts
Field Service Technician
Capitol Business Equipment
03.2021 - 04.2022
- Helped restore equipment functionality and performance with in-field diagnostics and repairs.
- Installed, removed, repaired, and maintained equipment at customer locations.
- Completed new service requests, disconnects, upgrades and change-of-service actions.
- Identified and resolved code problems with effective validations and debugging procedures.
- Tested, maintained, and monitored computer programs and systems, including coordinating installation of computer programs and systems.
- Supported users with technical troubleshooting and software updates.
- Restored service during off-hours by professionally handling emergency calls.
- Installed new servers and applications to improve network operations.
- Administered network-related computing environments, hardware, and related devices.
- Prevented recording errors and data loss by testing equipment prior to conducting important recordings.
Education
Bachelor of Science - Computer Information Systems, Cyber Security Programming
DeVry University
Cincinnati, OH03-2026
Associate of Applied Science - Information Technology and Networking
DeVry University
Cincinnati, OH10.2024
Skills
- Root Cause Analysis
- Network Configuration
- System Log Maintenance
- Work Order Management
- Windows
- SQL fundamentals
- JAVA script basics
- Python fundamentals
- Linux
- Virtual Machines
- Hyper Visor VMware
- Azure
- Workday
- ServiceNow
- Automated Controls
- SSH
- PowerShell
Technical Support Specialist
- Root Cause Analysis
- Project Management
- Work Order Management
- Current student working toward Bachelor’s in Computer Systems and Information and seeking opportunity to begin career.
- Identify and quickly close any knowledge gaps to offer value to employer and team.
- Dedicated professional with demonstrated strengths in customer service, time management and trend tracking.
- Exceptional at root cause analysis and building successful solutions.
- Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Timeline
Maintenance Technician
Cushman & Wakefield
02.2025 - Current
Security Officer
Allied Universal
04.2022 - 02.2025
Field Service Technician
Capitol Business Equipment
03.2021 - 04.2022
Bachelor of Science - Computer Information Systems, Cyber Security Programming
DeVry University
Associate of Applied Science - Information Technology and Networking
DeVry University
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