MATTHEW REYES

• Support ATM hardware/software failures across Texas.
• Troubleshoot network connectivity and hardware faults.
• Perform firmware updates and maintenance per security/compliance standards.

• Led software upgrades on 2000+ ATMs with no downtime.
• Monitored ATM network via Vynamic View; resolved connectivity failures.
• Coordinated testing/documentation to ensure operational compliance.

• Configured AWS VPNs and gateways for secure site-to-site access.
• Maintained cloud infrastructure and access control.
• Troubleshoot Linux servers and firewalls to maintain cloud connectivity.
• Resolved customer inquiries using ticketing systems and troubleshooting protocols.
• Work closely with Managed Service Providers to assist with Network Issues.

• Provided cloud-based IT support for enterprise users.
• Managed AD user accounts; supported MFA, VPN, JAMF.
• Coordinated vendor support for SaaS tools.
• Provided technical support for hardware and software issues across multiple platforms.
• Diagnosed and repaired computer systems, peripherals, and network connections.

• Performed hardware repairs and system imaging for enterprise hardware assets

• Repaired RAM, hard drives, and motherboards, ensuring systems met standards

• Managed hardware inventory and adhered to security protocols for sensitive equipment