Matthew Riley
Thousand Oaks,CA
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Manager
Starbucks
01.2019 - Current
- Managed schedules of 25+ employees to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Restaurant Supervisor, Lead Bartender/Server Trainer
Islands Restaurants
12.2014 - 01.2019
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Scheduled 15+ staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Streamlined operations for increased efficiency by implementing sever & bar training programs.
Restaurant Manager
Bogart's Bar & Grill, MUVICO Cinemas
01.2011 - 01.2014
- Managed daily operations to ensure high level of efficiency and consistency in both food quality and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by introducing new service standards and staff incentives.
- Developed events and special promotions to help increase profits which boosted weekly alcohol sales by 30%.
Education
Certificate in Digital Filmmaking - Film/Television Production
New York Film Academy
Universal City, CAAssociate of Arts - Film/Television Production
Moorpark College
Moorpark, CAHigh School Diploma -
Palmdale High School
Palmdale, CA2003
Skills
- 20 years of customer service experience
- 10 years of management experience
- POS terminals and common restaurant machinery knowledge
- Orientation, training & staff management
- Digital & administrative experience
- Flexibility & creativity
Certification
California Food Handlers.
Timeline
Shift Manager
Starbucks
01.2019 - Current
Restaurant Supervisor, Lead Bartender/Server Trainer
Islands Restaurants
12.2014 - 01.2019
Restaurant Manager
Bogart's Bar & Grill, MUVICO Cinemas
01.2011 - 01.2014
Certificate in Digital Filmmaking - Film/Television Production
New York Film Academy
Associate of Arts - Film/Television Production
Moorpark College
High School Diploma -
Palmdale High School
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