Matthew Rodriguez
Houston,US
Summary
Closing Manager with over 14 years of extensive expertise in operations management, sales, and customer service at Kroger. Demonstrates exceptional leadership and team training skills, driving store performance and ensuring compliance with high standards. Passionate about leveraging e-commerce and innovative inventory management to enhance customer satisfaction and pursue new opportunities in the business world.
Overview
14
14
years of professional experience
Work History
Grocery Clerk
Kroger
Missouri City, Texas
10.2023 - Current
- Stocked shelves with fresh produce and grocery items daily.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization in store aisles and displays.
- Collaborated with team members to ensure efficient store operations.
- Monitored inventory levels and reported shortages to management.
Closing Manager
Kroger
Missouri City, TX
11.2021 - Current
- Oversee nightly closing procedures ensuring compliance and efficiency.
- Enhance customer satisfaction through attentive service and problem resolution.
- Secure daily revenue by accurately managing cash deposits.
- Act as interim store manager, leading team and operations effectively.
- Coordinate and manage inventory restocking from received shipments.
- Lead closing operations and store management, overseeing inventory control, cash handling, and team coordination while maintaining high customer satisfaction standards.
- Drive store performance through efficient stock management, vendor coordination, and implementation of loss prevention strategies.
- Supervise evening shift operations, mentor team members, and maintain store standards while ensuring seamless customer service delivery.
Dairy Lead
Kroger
Missouri City, Texas
06.2023 - 09.2023
- Oversaw daily dairy operations and ensured product quality standards.
- Managed inventory levels and coordinated product restocking efforts.
- Collaborated with management to optimize workflow processes.
- Performed daily maintenance checks on equipment used in the Dairy section such as freezers and coolers, ensuring they are functioning properly.
- Assisted in inventory management processes including cycle counts, stock rotation, and ordering of dairy items as needed.
Clicklist Lead
Kroger
Missouri City, TX
08.2018 - 06.2023
- Assist in training new e-Commerce team members.
- Exceed weekly, period, annual sales.
- Monitor and control department expenses.
- Meet the demands of product flow and create schedules according to guidelines.
- Ensure Pickup team follows local, state, and federal laws (food safety procedures and company guidelines).
- Supervise and coach Pickup associates on the performance of their duties.
- Role model a friendly and caring experience through Our Promise and Our Promise framework.
- Troubleshoot issues with Pickup equipment and hardware and ensure preventative maintenance is performed.
- Lead rollout of new systems.
- Work with store leaders to achieve all KPI metrics.
Clicklist Associate
Kroger
Sugar Land, TX
06.2017 - 08.2018
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Initiate and complete selection process for customers' online orders.
- Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
- Inspect equipment and notify store e-Commerce supervisor or other store management.
- Perform required opening and closing procedures.
- Learn and adapt to new and improved processes.
- Meet/exceed productivity standards.
Kroger Associate
Kroger
Sugar Land, TX
06.2012 - 06.2017
- Engage in Customer Service.
- Handle cash/card transactions.
- Properly train associates in learning the Kroger policy and work ethic.
- Make displays around the store.
- Stock items when needed.
Education
Associate in Arts (AA) - Business Administration
Wharton County Junior College
Sugar Land, TX05-2020
Associate's degree - General Studies
Wharton County Junior College
Sugar Land, TX05-2017
Skills
- Sales
- Microsoft Office
- Leadership
- Cash Handling
- Customer Service
- Inventory Management
- Team Training
- Operations Management
- E-commerce
- Inventory control
- Customer interactions
- Team leadership
- Merchandise replenishment
Languages
- English, Native
- Spanish, Native
Timeline
Grocery Clerk
Kroger
10.2023 - Current
Dairy Lead
Kroger
06.2023 - 09.2023
Closing Manager
Kroger
11.2021 - Current
Clicklist Lead
Kroger
08.2018 - 06.2023
Clicklist Associate
Kroger
06.2017 - 08.2018
Kroger Associate
Kroger
06.2012 - 06.2017
Associate in Arts (AA) - Business Administration
Wharton County Junior College
Associate's degree - General Studies
Wharton County Junior College