Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Rollins

Cumming,GA

Summary

Results driven senior leader with over 18 years of integration and SaaS experience and a proven track record of process improvement, program management, client service and quality leadership in a technical, client facing environment. High EQ with superior analytical, project management, and communication skills as well as the technical knowledge needed to implement and support EDI and API solutions for large complex HR systems and components.

Overview

18
18
years of professional experience

Work History

Sr. Manager, API and Program Management

ADP, Inc
06.2021 - Current
  • Lead organization responsible for API solutions for ADP Workforce Now Comprehensive Services
  • Develop and mentor new leaders.
  • Implement and develop carrier API operational standards, policies and procedures.
  • Drive cross-functional projects with Implementation, Sales, Marketing, Client Loyalty and other business units to facilitate an exemplary client experience.
  • Develop and deliver proposals for additional API integration opportunities.

Director, EDI Services

ADP, Inc
11.2017 - 06.2021
  • Responsible for 5 client service teams supporting ADP Workforce Now benefits integration issues and maintenance
  • Develop and deploy best practices, procedures, and policies for tier 1 and tier 2 EDI and API service and maintenance across ADP HRIS solutions including contingent staffing for year-end annual enrollment
  • Established organizational KPI's and improved results year over year
  • Managed large scale BPI and cross functional projects

Manager, EDI Services

ADP, Inc
08.2014 - 10.2017
  • Led team of 14 associates including hiring, goal setting, and corrective action
  • Developed incoming talent for current and next level
  • Developed organizational KPI's
  • Improved organizational efficiency and processes
  • Managed escalations with clients and carriers

Lead EDI Services Specialist

ADP, Inc
02.2008 - 08.2014
  • Analyzed and documented business requirements to facilitate EDI integration with ADP HRIS systems
  • Led configuration, upgrades and enhancements to client specific EDI files delivering data from ADP's WorkForce Now and Human Resources/Benefits (HR/B)
  • Acted as escalation point for troubleshooting any EDI connection related issues for team of 10 Connection Services Specialists

Integration Specialist

ADP, Inc
08.2006 - 02.2008
  • Managed EDI development and integration for up to 25 clients simultaneously
  • Acted as project manager for connection development by coordinating and executing connection development for client, vendor, and internal ADP staff

Education

Master of Science - Information Systems

Kennesaw State University
Kennesaw, GA
2012

Bachelor of Science - Psychology

University of North Georgia
Dahlonega, GA
2006

Skills

  • Cross-Functional Team Leadership
  • Exceptional interpersonal and communication skills
  • Technical Project Management
  • Process development/Improvement
  • Strong Technical Acumen
  • Results driven
  • Adaptable
  • Organization Building
  • Change Management
  • Negotiation
  • Simplify concepts for non-technical audience
  • SQL
  • HIPAA 834

Accomplishments

  • Managed ADP's carrier API integration launch overseeing entire project life cycle
  • Successfully led cross functional project teams including Service, Product Development, Legal, Sales, and Marketing departments
  • Improved Connection Services NPS each year finishing FY21 with a tNPS of 9.2, an NPS score of 78, and 84% of responses returned as promoters
  • Improved Connection Services productivity each year against a progressive start plan finishing FY21 at 114% of plan
  • Completed digital transformation initiatives with ADP partners including multi-channel client support and automated data transfer improvements reducing issue resolution time by 20%
  • Reduced headcount requirements by 10% for FY20 using robotic automation

Timeline

Sr. Manager, API and Program Management

ADP, Inc
06.2021 - Current

Director, EDI Services

ADP, Inc
11.2017 - 06.2021

Manager, EDI Services

ADP, Inc
08.2014 - 10.2017

Lead EDI Services Specialist

ADP, Inc
02.2008 - 08.2014

Integration Specialist

ADP, Inc
08.2006 - 02.2008

Master of Science - Information Systems

Kennesaw State University

Bachelor of Science - Psychology

University of North Georgia

Similar Profiles

CREATE PROFILE
Matthew Rollins