Matthew Romanosky

* Responsible for day to day operations and routines including schedules, staffing, training, administrative duties, reporting and sales

* Visual merchandising for entire store

* Understanding and reviewing all reports that relate to sales and business

* Responsible for driving top line sales and all metrics in relation to sales

* Training and conducting orientations for all new hires

* Ensuring backroom process is being followed and executing at a high level

* Delivered excellent customer service and strived for operational excellence to reduce shrink and increase profit

* Responsible for mentoring another Ollies in Ashtubula, Ohio during an absentee in leadership

• Responsible for ninety teammates and three ASMs in a high volume single level box
• Responsible for staffing, schedules, sales growth, inventory, loss prevention, metrics, customer service, teammate engagement and visuals
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.

• Led team of thirty sales associates to drive sales and strengthen brand loyalty in a high volume double decker box.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Recruited and trained new employees to meet job requirements.
• Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
• Coordinated work schedules and distributed tasks to thirty employees in team sports, bikes and fitness departments.
• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
• Oversaw workforce schedules and allocated resources in order to achieve project goals.

• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Coached staff on strategies to enhance performance and improve customer relations.
• Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
• Coordinated work of twenty employees by offering clear direction and motivational leadership.
• Responsible for twenty teammates in aa mid volume single level box
• Oversaw workforce schedules and allocated resources in order to achieve project goals.
• Identified business issues, creating customized solutions for individual problems.
• Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.

• Oversaw sales support team projects and implemented methods to improve efficiency and service levels.
• Trained sales team and offered resources to sharpen skills and discover opportunities for growth.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Implemented creative sales and marketing strategies to assist sales team with reaching targets.
• Assessed sales statistics to improve strategy and meet quotas.
• Created presentation materials for sales, customer relations and management purposes.
• Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
• Cultivated and maintained lasting relationships with clients while providing exceptional sales service.
• Created and delivered in-depth sales presentations to potential customers.
• Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.

• Provided end-of-month audits of resort to upper management as required.
• Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
• Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
• Responded to and resolved guest issues or complaints.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Demonstrated leadership by making improvements to work processes and helping to train others.