Matthew Romero
Pembroke Pines,FL
Overview
10
10
years of professional experience
Work History
Regional Service Operations Manager
AMP Fitness
Miami, FL
09.2024 - 07.2026
- Managed regional field operations supporting nationwide fitness equipment installations.
- Led installation teams and contractors across multiple U.S. markets.
- Developed and delivered installer training programs for new field technicians.
- Conducted hands-on training for proper installation techniques, safety standards, and customer service expectations.
- Evaluated installation sites to determine structural integrity and proper mounting locations.
- Specialized in installations requiring wood studs, metal studs, concrete, block, and other structural support systems.
- Created installation procedures that improved quality, consistency, and first-time completion rates.
- Worked closely with Engineering, Product, Customer Support, Logistics, and Field Operations to resolve installation challenges.
- Managed field escalations and provided technical guidance for difficult installations.
- Coordinated regional rollouts and new market launches while maintaining operational excellence.
- Monitored installer performance and implemented continuous improvement initiatives.
- Ensured compliance with company safety standards and installation specifications.
Field Product Specialist
Tonal
Miami, FL
04.2022 - 08.2024
- Responsible for setting a high bar for quality in-home installation, tech services and customer experience across the Eastern United States.
- Ensure all defined standard operating procedures (SOPs) are being executed properly by installation and tech service partners.
- Contribute to improve upon existing SOPs to raise the quality of service and improve upon Tonals customer's experience.
- Oversee ride along with 3PL partners to ensure a smooth installation process.
- Manage HUB audits for product quality care, inventory assessments, processes, and delivery load out.
Operations Manager
Peloton Interactive
Miami Gardens, FL
07.2016 - 04.2022
- Oversee all day-to-day operations of Pelotons warehouse, including warehouse and delivery operations, customer scheduling, managing staff and shift scheduling, product inventory, and fleet management
- Hire, onboard, train, oversee, supervise, develop, and manage all staff while keeping a great culture
- Manage and track inventory, integrate sales data with inventory management system
- Oversee the assembly and preparation of orders and all warehouse operations including quality control
- Oversee daily customer delivery scheduling and drive customer satisfaction through execution of white glove service
- Maintain effective communication with the Peloton Operations teams and local retail store teams
- Produce and generate KPI reports of deliveries, inventory, and driver information on a weekly basis
- I partnered with the Regional manager on a weekly basis to discuss productivity and budgeting.
- Ensure compliance regarding selection processes and I-9 reporting.
Education
8 Hr Security Certificate of completion -
John Jay College
Manhattan, NYC09-2007
High School Diploma -
Continental Academy
FT. Lauderdale, FL06-2000
Skills
- Structural Wall Assessment
- Wood Stud Installation
- Metal Stud Installation
- Concrete Anchoring
- Masonry Installation
- Installation Planning
- Field Operations
- Quality Control
- Safety Compliance
- Microsoft Office Suite
- Operations Reporting
- Team Training
- Customer Relationship Management (CRM)
- Regional Operations Management
- Field Operations Leadership
- Fitness Equipment Installation
- Nationwide Contractor Training
- Project & Program Management
- Team Leadership & Development
- Installation Quality Assurance
- Customer Experience Management
- Structural Wall Assessments
- Wood & Metal Stud Installation
- Concrete & Masonry Anchoring
- Installation Safety & Compliance
- Operational Process Improvement
- Cross-Functional Collaboration
- Escalation Management
- Inventory & Logistics Coordination
- Performance Metrics & Reporting
LANGUAGES
Bilingual- English/ Spanish
Accomplishments
- Successfully supported nationwide installation rollouts for premium connected fitness equipment.
- Trained installation teams across multiple U.S. regions.
- Improved installation quality through standardized training and operational procedures.
- Solved complex structural installation challenges while maintaining safety standards.
- Led cross-functional operational improvements that enhanced customer satisfaction.
- Managed regional contractor relationships and field performance.
- Developed practical installation solutions for challenging residential environments.
Timeline
Regional Service Operations Manager
AMP Fitness
09.2024 - 07.2026
Field Product Specialist
Tonal
04.2022 - 08.2024
Operations Manager
Peloton Interactive
07.2016 - 04.2022
8 Hr Security Certificate of completion -
John Jay College
High School Diploma -
Continental Academy