Matthew Rosales
Panorama City,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining retail operations, demonstrated during my tenure at Target. Expert in POS system operation and adept at fostering positive customer engagements, I significantly contributed to sales promotion and loss prevention efforts. Fluent in English/Spanish, my approachability and sales proficiency have consistently improved team performance and customer service excellence.
Overview
3
3
years of professional experience
Work History
Retail Associate
Target
Van Nuys, CA
04.2022 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Electronics Consultant, giving details and opinions on current tech merchandise.
- General Merchandiser for every department.
- Cashier for both the front end and electronics.
- Ensure the security of our high ticket value items
- Customer satisfaction
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Worked with loss prevention in monitoring shopper behavior.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed efficient cash register operations.
Electronics Sales Associate
Walmart
Burbank, CA
12.2021 - 03.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Located merchandise across various stores to address customer needs.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Worked with loss prevention in monitoring shopper behavior.
Gift Shop Associate
Universal Studios Hollywood
Universal City, CA
11.2021 - 11.2021
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Offered creative input during planning sessions for seasonal events or promotions at the gift shop that drew in larger crowds of potential buyers.
- Assisted with maintaining cleanliness throughout the store daily by organizing shelves, dusting merchandise, and sweeping or mopping the floors.
- Conducted regular price audits on merchandise, ensuring accuracy of pricing throughout the store for a seamless shopping experience.
Maze Host
Universal Studios Hollywood
Universal City, CA
09.2021 - 10.2021
- Received consistent positive feedback from customers regarding exceptional service, contributing to overall satisfaction ratings.
- Demonstrated adaptability through successful navigation of various roles within the organization as needed, including ticket sales or event coordination duties alongside hosting responsibilities.
- Ensured timely resolution of any operational issues, maintaining a smooth visitor experience throughout the maze.
- Streamlined maze operations by efficiently managing guest flow and anticipating potential bottlenecks.
- Contributed to the team''s success by collaborating effectively with other Maze Hosts and management staff.
- Kept detailed records of incidents or accidents that occurred on-site, ensuring accurate documentation for management review when necessary.
- Maintained a safe environment for guests by conducting regular safety checks and ensuring adherence to guidelines.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Built and established positive relationships with patrons, team members and supervisors.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Education
High School Diploma - N/A
Van Nuys High School
Van Nuys, CA06.2021
Skills
- Reliability
- Customer Engagement
- Positive and engaging demeanor
- Cash Handling Accuracy
- Cash Register Operation
- Reliability and punctuality
- Merchandise Display
- Cleaning and sanitizing
- Verbal and written communication
- Approachability
- Self-directed learning
- Sales proficiency
- Loss Prevention
- Sales Promotion
- Teamwork and Collaboration
- Time Management
- Customer Service
- Customer Assistance
- Problem-Solving
- Teamwork
- Cash Handling
- POS System Operation
- Fluent in English/Spanish
- Retail Store Operations
Timeline
Retail Associate
Target
04.2022 - Current
Electronics Sales Associate
Walmart
12.2021 - 03.2022
Gift Shop Associate
Universal Studios Hollywood
11.2021 - 11.2021
Maze Host
Universal Studios Hollywood
09.2021 - 10.2021
High School Diploma - N/A
Van Nuys High School