Matthew Rosenberg
Frederick ,MD
Summary
Energetically bringing a wealth of experience from positions at esteemed establishments, I excel in customer engagement and enhancing experiences and operational efficiency. Demonstrated success in team leadership and inventory management, I boosted customer satisfaction and associate productivity, showcasing my hospitality service expertise and time management skills. Also very experienced with these same skills in Retail and security industries .
Overview
16
16
years of professional experience
Work History
Crew Member
5 Guys Burgers And Fries
08.2023 - Current
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
Dishwasher
Nothing Bundt Cakes
01.2023 - 08.2023
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Inspected dishwashing equipment and reported issues to supervisor.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
Cook
Hip City Veg
01.2022 - 12.2022
- Prepared food orders to support waitstaff and other team members.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Placed orders to restock items before supplies ran out.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Followed recipes closely for consistent taste, quality and presentation.
- Monitored food quality and temperature for safe consumption.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Plated and garnished dishes for uniform presentation standards.
- Assisted in setting up and breaking down kitchen stations.
- Followed food safety practices and sanitation guidelines.
- Trained new staff on food preparation and safety procedures.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
Team Member
Tampa Fishery
05.2021 - 09.2021
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored and verified merchandise for proper prices and labels.
Cook
Ulele
01.2021 - 04.2021
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Placed orders to restock items before supplies ran out.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Followed recipes closely for consistent taste, quality and presentation.
- Monitored food quality and temperature for safe consumption.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Plated and garnished dishes for uniform presentation standards.
- Assisted in setting up and breaking down kitchen stations.
- Followed food safety practices and sanitation guidelines.
- Trained new staff on food preparation and safety procedures.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
Cashier
Dollar Tree
02.2019 - 10.2019
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to increase revenue.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Security Guard
Brewers Alley
01.2017 - 07.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Crew Member
Bob Evans Restaurant
01.2015 - 08.2016
Stocker
Martins Food Store
04.2015 - 07.2016
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained stockroom records and generated reports for management.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Safely and securely loaded items to prevent damage during transport.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Truck Unloader
Boscovs
09.2012 - 08.2013
- Handled packages with care while transporting from truck to loading dock.
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Sorted and properly arranged items.
- Loaded packages onto pallets and into staging areas as directed.
- Prepared cargo for shipment by packaging, labeling and palletizing to avoid damage during shipment.
- Used barcode scanners and other technology to track and document cargo information.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
Carver
Boston Market
10.2011 - 08.2013
- Assisted in organizing and arranging cooler and freezer.
- Cut, sliced, and carved meat products to prepare orders for customers
- Kept department temperature logs accurately updated and maintained.
- Stocked and safely displayed meat items in accordance with standards.
- Removed or added stencils during blasting to create differing cut depths, intricate designs or rough pitted finishes.
- Boosted quality and effectiveness by maintaining stamina and hand dexterity to handle any challenge.
- Worked well in a team setting, providing support and guidance.
Produce Clerk
Giant Eagle
09.2011 - 09.2012
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Kept tidy and organized area to comply with cleanliness standards.
- Sorted and packaged produce items to prepare for shipments.
- Inspected produce to update and adjust pricing information.
Stocker
Weis
04.2008 - 01.2011
Education
Frederick High School
Frederick, MD2011
Skills
- Customer Engagement
- Menu Memorization
- Inventory Restocking
- Drive-Thru Operations
- Customer Service
- Food Preparation
- Cooking
- Order Management
- Safe Food Handling
- Cash Handling
- Heavy Lifting
- Hospitality service expertise
- Time Management
- Store Opening and Closing
- Salesmanship
- Cleaning
- Safety awareness
Timeline
Crew Member
5 Guys Burgers And Fries
08.2023 - Current
Dishwasher
Nothing Bundt Cakes
01.2023 - 08.2023
Cook
Hip City Veg
01.2022 - 12.2022
Team Member
Tampa Fishery
05.2021 - 09.2021
Cook
Ulele
01.2021 - 04.2021
Cashier
Dollar Tree
02.2019 - 10.2019
Security Guard
Brewers Alley
01.2017 - 07.2018
Stocker
Martins Food Store
04.2015 - 07.2016
Crew Member
Bob Evans Restaurant
01.2015 - 08.2016
Truck Unloader
Boscovs
09.2012 - 08.2013
Carver
Boston Market
10.2011 - 08.2013
Produce Clerk
Giant Eagle
09.2011 - 09.2012
Stocker
Weis
04.2008 - 01.2011
Frederick High School