Matthew Ross
Kenosha,WI
Summary
Dynamic Proshop Manager known for reliability and adaptability. Strong background in employee development and customer service excellence. Dedicated to enhancing member experiences and driving operational success.
Overview
4
4
years of professional experience
Work History
Proshop Manager
Bristol Oaks Golf Club
06.2022 - Current
- Managed daily operations of pro shop, ensuring inventory accuracy and product availability.
- Trained and mentored staff on customer service best practices and sales techniques.
- Collaborated with golf professionals to create engaging events, enhancing member experience and participation.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Trained new employees on shop procedures, product knowledge, and sales techniques for consistent service excellence.
Education
Bachelor of Science -
University of Wisconsin, Parkside
Kenosha, WI06-2028
High School Diploma -
Indian Trail Highschool
Kenosha WI06-2024
Skills
- Microsoft office
- Employee training
- Golf industry expertise
- Problem-solving
- Reliability
- Relationship building
- Customer relations
- Employee motivation
- POS system operation
- Scheduling
- Membership management
- Teamwork
Timeline
Proshop Manager
Bristol Oaks Golf Club
06.2022 - Current
Bachelor of Science -
University of Wisconsin, Parkside
High School Diploma -
Indian Trail Highschool