Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Matthew Rush

Matthew Rush

Fayetteville,NC

Summary

  • Recently completed the Google IT Support Professional Certification, a hands-on IT support program that covers troubleshooting, customer service, networking, OS, systems administration, and security. I am now working on the CompTIA A+ and Network+ certifications.
  • I am currently working with query-based AI data validation and data analysis in a fully remote position. I also have 6 years of retail & outstanding customer service experience, 5 years of animal care experience, and 4 years of management experience.
  • I am also a professional freelance wildlife and landscape photographer. Animals, nature, and technology are my strongest passions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Search Quality Rater

Welocalize
10.2021 - Current
  • Analyze, research, troubleshoot, and enter data related to several different AI programs and software with complete accuracy.
  • Data validation for query-based AI software on multiple platforms.
  • Fully remote position with no direct supervision needed.
  • Performing well above expected metrics.

Merchandise Operations Leader

Petco
10.2020 - 06.2021
  • Lead manager overseeing all inventory, pricing, and signage in a very fast-paced & high volume retail store/pet care center.
  • Established & managed a core ship-from-store department producing 100-150 orders every day.
  • Provided team leadership, animal training & education, and outstanding customer service.
  • Performed all expected general management duties such as opening/closing tills, hiring/training, etc.
  • Consistently met sales goals and reached #1 in regional power ranking.

General Manager

Woof Gang Bakery & Grooming
04.2018 - 04.2020
  • Responsible for quality customer service, social media content & management, dog and cat grooming, dog training, and certified animal nutrition education.
  • Performed all general operations management (bookkeeping, IT operations, scheduling appointments, hiring/training, CRM, etc.)
  • Improved sales by 19% in one fiscal year.

Companion Animal Department Manager

Petco
09.2016 - 04.2018
  • Department manager overseeing animal education, care, and sales.
  • Maintained great customer relations, while professionally caring for a wide range of animal species.
  • Performed all expected general management duties such as opening/closing tills, hiring/training, etc.
  • I improved sales in my departments by 11% in one fiscal year.

Pet Care Professional

PetSmart
02.2015 - 03.2016
  • Responsible for specialized care for a wide range of animal species.
  • Provided a very high level of knowledge and education of animals.
  • Frequently acknowledged for exceptional customer service.

Education

Air Traffic Controller -

SUNY Schenectady County Community College
01.2014

Skills

  • Operations Management
  • Data Analysis
  • Troubleshooting
  • Online Research
  • Customer Service
  • Operating Systems
  • Computer Networking
  • Information Technology
  • Computer Hardware
  • Office 365 Administration

Certification

Google IT Support Certification, Google, https://coursera.org/share/08e7cf02562c35ebd1bf16684fab92c0

Timeline

Search Quality Rater

Welocalize
10.2021 - Current

Merchandise Operations Leader

Petco
10.2020 - 06.2021

General Manager

Woof Gang Bakery & Grooming
04.2018 - 04.2020

Companion Animal Department Manager

Petco
09.2016 - 04.2018

Pet Care Professional

PetSmart
02.2015 - 03.2016

Air Traffic Controller -

SUNY Schenectady County Community College

Google IT Support Certification, Google, https://coursera.org/share/08e7cf02562c35ebd1bf16684fab92c0

Matthew Rush