Recently completed the Google IT Support Professional Certification, a hands-on IT support program that covers troubleshooting, customer service, networking, OS, systems administration, and security. I am now working on the CompTIA A+ and Network+ certifications.
I am currently working with query-based AI data validation and data analysis in a fully remote position. I also have 6 years of retail & outstanding customer service experience, 5 years of animal care experience, and 4 years of management experience.
I am also a professional freelance wildlife and landscape photographer. Animals, nature, and technology are my strongest passions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Search Quality Rater
Welocalize
10.2021 - Current
Analyze, research, troubleshoot, and enter data related to several different AI programs and software with complete accuracy.
Data validation for query-based AI software on multiple platforms.
Fully remote position with no direct supervision needed.
Performing well above expected metrics.
Merchandise Operations Leader
Petco
10.2020 - 06.2021
Lead manager overseeing all inventory, pricing, and signage in a very fast-paced & high volume retail store/pet care center.
Established & managed a core ship-from-store department producing 100-150 orders every day.
Provided team leadership, animal training & education, and outstanding customer service.
Performed all expected general management duties such as opening/closing tills, hiring/training, etc.
Consistently met sales goals and reached #1 in regional power ranking.
General Manager
Woof Gang Bakery & Grooming
04.2018 - 04.2020
Responsible for quality customer service, social media content & management, dog and cat grooming, dog training, and certified animal nutrition education.
Performed all general operations management (bookkeeping, IT operations, scheduling appointments, hiring/training, CRM, etc.)
Improved sales by 19% in one fiscal year.
Companion Animal Department Manager
Petco
09.2016 - 04.2018
Department manager overseeing animal education, care, and sales.
Maintained great customer relations, while professionally caring for a wide range of animal species.
Performed all expected general management duties such as opening/closing tills, hiring/training, etc.
I improved sales in my departments by 11% in one fiscal year.
Pet Care Professional
PetSmart
02.2015 - 03.2016
Responsible for specialized care for a wide range of animal species.
Provided a very high level of knowledge and education of animals.
Frequently acknowledged for exceptional customer service.
Education
Air Traffic Controller -
SUNY Schenectady County Community College
01.2014
Skills
Operations Management
Data Analysis
Troubleshooting
Online Research
Customer Service
Operating Systems
Computer Networking
Information Technology
Computer Hardware
Office 365 Administration
Certification
Google IT Support Certification, Google, https://coursera.org/share/08e7cf02562c35ebd1bf16684fab92c0
Timeline
Search Quality Rater
Welocalize
10.2021 - Current
Merchandise Operations Leader
Petco
10.2020 - 06.2021
General Manager
Woof Gang Bakery & Grooming
04.2018 - 04.2020
Companion Animal Department Manager
Petco
09.2016 - 04.2018
Pet Care Professional
PetSmart
02.2015 - 03.2016
Air Traffic Controller -
SUNY Schenectady County Community College
Google IT Support Certification, Google, https://coursera.org/share/08e7cf02562c35ebd1bf16684fab92c0
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