Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Madrid

Monroe

Summary

Results-driven Senior Program Manager with expertise in program management, strategic planning, and cross-functional collaboration.

Demonstrated ability to lead initiatives that enhance organizational performance and drive project success.

I am also open to, remote, on-site or a combination, if helpful.

Overview

11
11
years of professional experience

Work History

Senior Program Manager

Parker Hannafin
Chicago
01.2018 - Current
  • Led cross-functional teams in developing and implementing strategic program initiatives to drive organizational goals.
  • Managed project timelines to align with organizational objectives and meet stakeholder needs.
  • Facilitated regular meetings to evaluate progress and proactively address challenges and risks.
  • Developed comprehensive project documentation to support compliance and governance requirements.

Mainframe Supervisor

Blue Cross Blue Shield
Chicago
09.2015 - 07.2018
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored staff performance and provided feedback, fostering a culture of continuous improvement.
  • Trained and evaluated staff, contributing to overall team effectiveness.
  • Implemented process improvements to streamline administrative tasks, minimizing errors and enhancing workflow.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Education

Bachelor of Science - Bio-Chemistry

California State University of Los Angeles
Los Angeles, CA
05-1982

Skills

Project management

Agile Project management

  • Team leadership
  • Cross-functional collaboration
  • Process improvement
  • Risk assessment
  • Programming languages: COBOL, JCL, Assembler, SQL, C#, Easytrieve, VB6
  • Mainframe technologies: CICS, DB2, IMS, VSAM
  • IBM utilities
  • Debugging tools
  • Data processing
  • Testing tools
  • Version control
  • Cloud computing
  • User interface design
  • Scheduling software

Timeline

Senior Program Manager

Parker Hannafin
01.2018 - Current

Mainframe Supervisor

Blue Cross Blue Shield
09.2015 - 07.2018

Bachelor of Science - Bio-Chemistry

California State University of Los Angeles

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Robert Madrid