MATTHEW RUSSELL

• Supervised two coworkers while supporting daily client needs.
• Assisted with meals, clothing , appointment reminders and room checks.
• Built trust with clients encouraging open communication.
• Organized activities (arts, crafts, movie nights) to improve morale.
• Mediated conflicts and escalated concerns to management.
• Handled admin tasks: emails, copies, tracking delivers.
• Security officer ( conducted hourly patrols and maintained safety presence responded to emergencies, wrote daily activity/incident reports, enforced rules by monitoring for contraband and deescalating situations.

• Responded to emergencies with speed, efficiency and knowledgeable assistance.
• Performed as fire team member during situational training exercises and infantry dismounted battle drills.
• Patrolled designated coverage areas and evaluated terrain for defensive use.
• Trained in use of tear gas, passive ordnance and explosives.
• Constructed and camouflaged infantry positions and equipment to prevent detection.
• Achieved 100% on physical fitness evaluations and agility testing over 3 years.
• Being a Team leader making soldiers was Good and doing their job and accounted for 7 million worth of weapons and return all of them in great condition.
• I scored sharp shooting on my weapons qualification.
• Performed as fire team member during situational training exercises and infantry dismounted battle drills.

• Delivered excellent customer service by greeting and assisting customers
• Stocked shelves, folded clothing and maintained store cleanliness.
• Learned and applied SKU systems for tracking shoes apparel.
• Communicated with management when customer issues escalated and worked to resolved concerns with products or services to help with retention and drive sales.

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