Matthew Sabatini
Livonia,Michigan
Summary
I have over five years of experience in customer support and customer communications. I have a Environmental Engineering degree from MTU. I always apply myself to learning new things and am always looking for the next challenge to tackle. My skills include BioWin, MIEnviro, UGNX, Microsoft Office, ARCGIS, AutoCAD, and high level of customer support skills. I am also a tennis and disc golf enthusiast, and I enjoy reading.
Overview
9
9
years of professional experience
Work History
Customer Support
Laginess Insurance Agency
01.2020 - Current
- Responded to customer inquiries via phone and email, quickly and efficiently
- Investigated and resolved customer complaints, promptly and courteously
- Answered customer questions about product features and policies, thoroughly and patiently
- Cultivated effective partnerships with engineering, marketing, sales and customer support staff.
Office intern
Michigan Department of Environmental Quality
01.2016 - 01.2017
- Helped with on-site inspections of company's
- Assisted with customer service
- Supported various company departments by answering phones, faxing, copying packets, and mailing correspondence.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Helped with data entry
Education
Environmental Engineering -
Michigan Technological University
01-2024
Skills
- MIEnviro
- UGNX
- Microsoft Office
- HEC-HMS
- ARCGIS
- BioWin
- AutoCAD
- Customer support services
Timeline
Customer Support
Laginess Insurance Agency
01.2020 - Current
Office intern
Michigan Department of Environmental Quality
01.2016 - 01.2017
Environmental Engineering -
Michigan Technological University
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