Matthew Saewert
Senior Product Manager
Fort Worth,TX
Summary
Customer Experience Focused Product Manager with 32 plus years of experience in the Automotive Retail Aftermarket in virtually all areas: Software Product Manager, Implementation, Training, Database Management, Project Management, Problem Solving, Report Building, Sales Processes, General Management, Finance, Information Technology, Retail, Wholesale, Advertising, Marketing, Accounting, Hardware, Networking, Software Concept and Design. Aspire to build a transformative Digital Customer Experience through communication and collaboration. Numerous successful outcomes throughout my career have refined my understanding of the Customer Journey. My direct observation and discovery inspire innovation and teamwork.
Overview
17
17
years of professional experience
Work History
Senior Product Manager
TEKsystems
04.2022 - 09.2023
- Ford eCommerce Accessories.Ford.Com eCommerce Platform Migration from Linnworks Autonative Shopify to IBM Sterling – my role was to organize user acceptance testing (UAT) and categorized over 1,100 test cases and validated success to confirm functionality of all aspects of Accessories.Ford.com Customer Experience from Order Placement/Fulfillment/Returns
- Conducted all internal training for call center support users and order hub users to prepare for a smooth transition using the new IBM Sterling eCommerce platforms Support Customer facing eCommerce website and analyze Customer Feedback by way of Medallia Surveys to establish opportunities for improvement and make enhancement suggestions for future development and prioritize on development backlogs, also study mouseflow session recordings to identify where customers would abandon their purchases Lead daily meetings related to UAT, operational concerns, assign next actions and keep stakeholders informed Configure, test, and validate eCommerce campaigns by building Promotion Codes in the HCL platform for signoff by Finance to meet various marketing objectives
Product Manager / Business Analyst / Variable Operations / FinTech
DealerBuilt
04.2016 - 04.2022
- Develop Completely Digital Deal Paperwork Process through collaboration with strategic partnership (Vision Dealer Solutions) for Dealerships using DealerBuilt to consummate an entirely remote paperless Car Deal Transaction Using base64 encoding via Document API – enhanced data security related to eliminating pdf documents at rest on a network, documents only viewable while reviewing and esigning Created 50 states compliant digital deal jacket with PDF document archive and vaulting Communicate with 100’s of clients and stakeholders to define business needs and understand changing market landscape related to the User(b2c)/Customer(c2c) Experience Engaged with Project Managers and Business Analysts in preparing engineering submittals and work plans Project planning and execution with team members and team leads Created dozens of Epics and tasks in JIRA using Persona Centric Gherkin and User Stories Leveraged expertise with Kanban and Agile processes to drive projects to completion maintaining a 90% on time delivery of scheduled enhancements and compliance required functionality Deliver Projects on time through Roadmap backlog grooming, prioritization, and sprint planning Evaluated and identified strategic vendor partners and maintained positive vendor relations based on Dealer preference Synergized with OEM and 3rd Party Providers on various business module APIs to achieve the most value for workflow efficiency improvements by 60% Designed a High-Volume Deal Transaction Workflow UI to process 1,000’s of fleet vehicle sales for mass processing including General Ledger accounting posting
Implementation Manager
02.2007 - 04.2016
- Involved with over 250 Onsite Software Installations over an 11-year span of all complexities and scale Training, Logistics - Involved with all aspects and departments of Dealer Management System rollouts Data Conversion Planning - Scheduled data migration timing and cut over to DealerBuilt to ensure smooth transition for Dealers that selected DealerBuilt as their technology partner Validate all migrated data: Customers, Transactions (Car Deals, Repair Orders, Counter Tickets, Checks, Payables/Receivables, all Accounting (tied out Financials), Inventory (Parts & Vehicle) Verify and confirm OEM/3rd Party Integrations were re-enabled for business-critical data exchange Provided subject matter expertise to stakeholders that deepened relationships with Dealers by developing individualized solutions
- Streamlined and facilitated technology transitions for clients by conducting utilization analysis of current systems to identify opportunities to improve by tailoring training of our DMS for maximum utilization Create business intelligence reports that provide high-impact business insights to increase ROI by targeting customers based on equity position to send marketing campaigns achieving 20% increase in sales Re-create Daily Operating Control Reports, customize new reports to solve existing deficiencies: Missing Titles, Deals Not Funded, Open Repair Orders, Missing Vehicle Data Managed support issues relating to client usage of the DealerBuilt/LightYear application Explained technical information in clear terms to non-technical individuals to promote better understanding Worked with software development team on reported errors and bugs on newly released software and deployment of fixes and enhancements
Education
North Iowa Area Community College
Skills
- Customer/User Experience
- Develop and Conduct Training
- Data Conversion and Validation/Normalization
- Product Management/Owner
- Invoicing
- Teamwork/Collaboration
- Logistics
- Budgeting
- Marketing Strategy
- Product Marketing
- Operations
- Leadership
- Product Development
- Business Development
- Strategic Planning
- Competitive Analysis
- Agile
- Waterfall
- Kanban
- SCRUM
- OEM/3rd Party Relationships
- Requirements Gathering
- Project Management
- API’s
- XML
- JSON
- SQL
- BI Reports/Dashboards
- Relational Databases
- Microsoft Office
- Teams
- Webex
- Adobe Acrobat PDF
- JIRA
- Confluence
- Rally
- ServiceNow
- TeamSupport
- Basecamp
- WalkMe
- PGAdmin
- Medallia
- Brightedge
Timeline
Senior Product Manager
TEKsystems
04.2022 - 09.2023
Product Manager / Business Analyst / Variable Operations / FinTech
DealerBuilt
04.2016 - 04.2022
Implementation Manager
02.2007 - 04.2016
North Iowa Area Community College