Shuvendu Mohanty
Summary
Dynamic Senior Product Manager with a proven track record at Publicis Sapient, leveraging data-driven decision-making and technical acumen to enhance product roadmaps. Successfully led initiatives that improved operational efficiency by 20%, utilizing skills in SQL and backlog management to drive impactful results and align with business objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Publicis Sapient
06.2012 - Current
- Defined and communicated product vision and strategy, aligning with business goals and supporting overarching business and PI objectives.
- Developed and maintained comprehensive product roadmap aligning with company priorities and addressing customer needs.
- Partner with engineering, data, and business teams to prioritize features driven by operational KPIs and customer experience metrics.
- Led backlog refinement and sprint execution, facilitating PI planning to deliver impactful capabilities.
- Leverage Databricks, SQL, and analytics insights to identify automation and optimization opportunities.
- Lead the agile product development process, ensuring sprints are well-defined, and teams are clear on deliverables.
- Client: United Health Care
- Duration – October’2023 to present
- Skills/Domain: AHA, Rally, Dbeaver, Databricks, Mural, Visio, Oracle PL/SQL
Senior Product Manager
Publicis Sapient
08.2022 - 09.2023
- Developed prioritized feature roadmap through consultation with sponsors and key stakeholders to align product vision.
- Facilitated PI planning, collaborating with engineering and quality teams to solidify roadmap and ensure alignment on deliverables.
- Groomed and prioritized product backlog, defining acceptance criteria to enhance clarity for development teams.
- Created detailed design documents and functional specifications for new applications and for enhancements to existing systems/services.
- Product manager for Vehicle Dispatch Optimizer System (VDOS), the enablement tool that manages last-mile delivery solutions at Sunbelt Rentals.
- Develop the source and target data mapping and document business rules and validations that govern the data.
Senior Product Manager
Publicis Sapient
02.2022 - 07.2022
- Product manager for Pharmacy Information Exchange (PIX), the stateless integration layer that works as an async messaging framework at Albertsons.
- Managed requirements and translated them into user stories and acceptance criteria for streamlined development.
- Collaborated with key business stakeholders to define functional requirements.
- Created product documentation that serves as a standard service specification for any third parties for future integration.
- Measured business impact through various metrics and tracked success/failure to SLA trends.
Manager, Business Operations
Publicis Sapient
06.2020 - 01.2022
- Omni-Channel Operations team is responsible for executing daily business operations for master and site catalog, supporting visual merchandising content for Web and App channels.
- Manage a team of 18 to perform business operations, taking care of implementing visual content using Salesforce for Omnichannel (Web, App).
- Managed teams as liaison with merchants, content, data integrity, and product teams to configure site modules, promotions, and products, enhancing site performance.
- Utilized AWS Athena & Google Analytics to generate reports and analyze business metrics, providing actionable recommendations to improve operational and technical performance.
- Partnered with engineering & fulfillment teams to develop application and information roadmaps, aligning with defined future state architecture.
- Skills/Domain: Salesforce Commerce Cloud, Google Big Query, Amplience, Postman API
Manager - Application/Production Support
Publicis Sapient
10.2018 - 05.2020
- The purpose of the existing ATG eCommerce system is to meet Service Level Agreements and expectations, including business communication, system/job performance and implementation towards the development of new code or reuse of existing code.
- Drove team and guided P1/P2 calls, ensuring resolution of cases within SLA and exceeding business expectations.
- Managed client business partnerships for day-to-day issues, providing quick resolutions through intra-day activities.
- Manage the planning, documentation and implementation of production change requests, including playbook review and schedule.
- Manage team to analyze digital customer experience (CX) using Python and tools like OpinionLab & Decibel and share findings and strategy with the respective scrum team for product improvement.
- Led team in analyzing new and reintroduced errors by type post-release, including exception reporting and application health status.
- Monitor application performance and proactively identify early performance issues using Splunk/ Dynatrace/ AppDynamics.
- Managed morning and nightly handshake calls with offshore team to facilitate task handover.
- Skills/Domain: Oracle ATG Web Commerce, Oracle Endeca Server, Oracle Business Control Center, Google Cloud Platform (Cloud Pub/Sub, Cloud Storage, Cloud Dataflow, Cloud Datastore, Big Query), Python, Unix scripting
Data Engineering Manager
Publicis Sapient
06.2012 - 09.2018
- Managed team responsible for publishing web analytics and dashboards for business partners, summarizing omni-channel weekly performance metrics such as sales and demand, utilizing Splunk, Adobe Analytics, IBM Tealeaf, and ForeSee CX suite, reducing checkout payment issues by 20% and overall checkout problems by 10%.
- Collaborated with product owner to prioritize and assign checkout KPI-related issues to development team.
- Executed database scripts for efficient handling of profile and order purges.
- Worked on critical profile sync-up between data centers as part of peak readiness.
- Skills/Domain: Oracle ATG Web Commerce, Adobe Analytics, Apache Cassandra, Apache Spark, ForeSee CX Suite, IBM Tealeaf, Informatica, Python, Splunk, PL/SQL.
Database Developer
LiquidHub India Pvt Ltd
07.2009 - 06.2012
- The Viewpoint Quantum application is used to facilitate the complex, cross-functional, document and data centric processes of clinical research and development. These activities range from document authoring to regulatory submission preparation. To accommodate these processes, Viewpoint Quantum provides an integrated set of business modules built upon a common set of services referred to as the Quantum Platform.
- Developed and adjusted database objects, including packages, functions, procedures, views, and indexes, to meet application requirements.
- Enhanced performance of SQL queries and PL/SQL routines through tuning and optimization.
- Developed SQL queries to generate reports using Oracle BI Publisher, enhancing data visibility for stakeholders.
- Prepare Design Documents and unit-test scripts against the functional requirements.
- Updated the requirement clarification log (RCL) to ensure clarity on project requirements.
- American company providing clinical and regulatory management solutions.
- Skills/Domain: Oracle 11g, Oracle Virtual Private Database (VPD), Oracle Business Intelligence Publisher, PL/SQL
Software Engineer
Wipro InfoTech
10.2007 - 06.2009
- Wipro–HIS is a comprehensive enterprise-wide software that covers all aspects of management and operations of a hospital. It is a modular and flexible system, and the various modules are seamlessly integrated with each other. HIS provides immediate access to clinical, administrative and billing data required by the various entities for efficient functioning of the hospital. Scheduling, outpatient visits and admissions are also streamlined by the proposed application. Requisitions and results reporting for Laboratory, Radiology tests and dispensing of pharmacy and non-pharmacy items is possible using the HIS.
- Migrated data from SQL Server 2005 to Oracle 10g and led end-to-end solution delivery, covering analysis, design, implementation, documentation, testing, and coordination.
- Enhanced report performance by optimizing embedded queries and stored procedures.
- Created back-end application programs, including views, functions, and procedures using PL/SQL.
- Prepared test cases and test plans for executing UAT scenarios.
- Global company delivering business consulting services.
- Skills/Domain: T-SQL, PL/SQL, SQL Server, Oracle 10g, SQL developer, SSIS, SSRS
Education
Bachelor of Engineering - Information Technology
Biju Patnaik University of Technology
India01.2005
Skills
- Product roadmapping
- Digital product strategy
- Customer experience
- Data-driven decisions
- User feedback analysis
- User behavior analysis
- Operational analytics
- Business intelligence
- Performance measurement
- Digital experience
- Salesforce Commerce Cloud
- Google Big Query
- Snowflake Data warehouse
- Azure data bricks
- Apache Spark
- Python
- PL/SQL
- Data architecture
- Application performance
- System monitoring
- Technical acumen
- Data utilization
- Product metrics
- Adobe Analytics
- Google Analytics
Certification
- Certified SAFe 5 Product Owner/Product Manager, https://www.credly.com/badges/84abd97f-4331-4d7c-b248-e9f2be2dc73c
- Certified SAFe 5 Agilist, https://www.credly.com/badges/352ff502-ea84-4ec3-b7a0-eb1b0208480d
- Microsoft Certified: Azure Data Engineer Associate, https://www.credly.com/badges/4175d704-33d6-4a72-8237-be4349e84a5b
- Microsoft Certified: Azure Data Fundamentals, https://www.credly.com/badges/995857d7-09d3-4ffe-b1df-05e5a70f8d1b
- Microsoft Certified: Azure Fundamentals, https://www.credly.com/badges/20216e21-0012-47bf-8e99-8e29a2a7fb98
- Salesforce AI associate
- Salesforce associate
Timeline
Senior Product Manager
Publicis Sapient
08.2022 - 09.2023
Senior Product Manager
Publicis Sapient
02.2022 - 07.2022
Manager, Business Operations
Publicis Sapient
06.2020 - 01.2022
Manager - Application/Production Support
Publicis Sapient
10.2018 - 05.2020
Senior Product Manager
Publicis Sapient
06.2012 - Current
Data Engineering Manager
Publicis Sapient
06.2012 - 09.2018
Database Developer
LiquidHub India Pvt Ltd
07.2009 - 06.2012
Software Engineer
Wipro InfoTech
10.2007 - 06.2009
Bachelor of Engineering - Information Technology
Biju Patnaik University of Technology