Matthew Saffle
Poughkeepsie,US
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
13
13
years of professional experience
Work History
Barista
The Crafted Kup
Poughkeepsie, NY
03.2024 - Current
- Prepared specialty coffee beverages with precision and consistency.
- Managed daily inventory, ensuring sufficient stock of supplies and ingredients.
- Trained new staff on equipment usage and customer service best practices.
- Implemented efficient workflows to enhance speed of service during peak hours.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Collaborated with team members to create a positive work environment and boost morale.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Shift Lead Barista
Pax & Beneficia Coffee
Plano, TX
08.2022 - 02.2024
- Shift lead duties included opening and closing the Cafe, managing baristas during the Shift, inventory duties, stocking, and dealing with deliveries.
- Experience in POS systems, cash handling, customer service and making customer connections, and food handling.
- Pax has opened the door to knowledge of coffee as well as the craftsmanship in handcrafted coffee. Shift leads are expected to know the roasts and how to dial in espresso correctly, as well as present a delicious hand crafted beverage that is also visually appealing.
Barista and Keyholder
Ascension Coffee
Frisco, TX
12.2021 - 07.2022
- Keyholder positions included counting petty cash and deposits, as well as managing registers and opening/closing duties.
- Experience in multiple positions like register, craft coffee making, latte art, customer service, food running, bussing, and the expo line.
- Made customer connections regularly every shift, creating a welcoming atmosphere to the Cafe.
Coffee Bar Manager
Canopy at Hilton
Frisco, TX
07.2021 - 11.2021
- Managed coffee bar by performing daily opening procedures, maintaining thorough cleanliness, and controlling inventory of necessary tools and ingredients.
Barista/Cashier
Up Inspired Kitchen
Frisco, TX
01.2020 - 03.2020
- Gave knowledgeable suggestions to customers regarding menu ideas and drinks options.
- Managed the cash register and took orders for the kitchen during down time from executing drink orders.
Barista
Nordstrom E-Bar
Dallas, TX
08.2019 - 01.2020
- Successfully worked together with the store team and management to boost customer feedback and sales numbers to top in the area.
Barista
Starbucks
Frisco, TX
09.2018 - 08.2019
- Worked in a fast paced environment providing excellent customer service and drink quality to both drive-thru and walk-in guests.
Barista
Hydro PUNC
Central Falls, RI
03.2018 - 06.2018
- On top of performing all front of house duties, I would step in to work back of house including food prep, food handling, and working the grill.
Cashier
Whole Foods Market
Providence, RI
08.2015 - 07.2016
- Assisted supervisors in controlling backed up lines, helping to reduce wait time for customers.
- Executed procedures to report and honor errors in retail pricing or signage.
Barista
Starbucks
Frisco, TX
08.2012 - 06.2015
- Worked in a fast paced environment providing excellent customer service and drink quality to both drive-thru and walk-in guests.
Education
Midlothian High School
Midlothian, TXSkills
- Barista
- Leadership
- Customer Service
- Food Prep
- Grill
- Teamwork
- Communication
- Problem Solving
- Critical Thinking
- Cash Handling
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Cash register operation
- Decision-making
Assessments
- Customer Focus & Orientation — Highly Proficient
- August 2018
- Measures a candidate's ability to respond to customer situations with sensitivity.
- Full results: Highly Proficient
- Customer Service — Familiar
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- Full results: Familiar
Timeline
Barista
The Crafted Kup
03.2024 - Current
Shift Lead Barista
Pax & Beneficia Coffee
08.2022 - 02.2024
Barista and Keyholder
Ascension Coffee
12.2021 - 07.2022
Coffee Bar Manager
Canopy at Hilton
07.2021 - 11.2021
Barista/Cashier
Up Inspired Kitchen
01.2020 - 03.2020
Barista
Nordstrom E-Bar
08.2019 - 01.2020
Barista
Starbucks
09.2018 - 08.2019
Barista
Hydro PUNC
03.2018 - 06.2018
Cashier
Whole Foods Market
08.2015 - 07.2016
Barista
Starbucks
08.2012 - 06.2015
Midlothian High School