Matthew Sanchez
Tyler
Summary
Dedicated team member with strong customer service skills, ensuring a clean and efficient environment. Proven ability in resolving inquiries and handling cash transactions accurately.
Overview
1
1
year of professional experience
Work History
Team Member
Braum's Ice Cream & Dairy Store
Tyler
04.2025 - Current
- Provided exceptional customer service in a fast-paced ice cream and dairy store.
- Greeted customers upon entering store, creating welcoming atmosphere and encouraging repeat business.
- Resolved customer inquiries and complaints with professionalism and care.
- Operated cash register, ensuring accurate cash transactions and enhancing customer experience.
- Prepared and served a variety of menu items to customers promptly.
- Maintained cleanliness of service area, ensuring compliance with health standards.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Followed safety protocols while operating kitchen equipment and handling food products.
- Learned required tasks efficiently to enhance overall performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Built and maintained working relationships with peers and upper management.
- Identified opportunities to exceed job requirements, contributing to overall store success and customer satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
High School Diploma -
Cumberland Academy High School
Tyler, TX05-2026
Associate of Arts - Communications
Tyler Junior College
Troup, TX05-2026
Skills
- Customer service
- Team collaboration
- Effective communication
- Conflict resolution
- Cash handling
- Food safety compliance
Languages
Spanish
Native/ Bilingual
Affiliations
Playing the piano and organ at Tyler Tabernacle UPC
Timeline
Team Member
Braum's Ice Cream & Dairy Store
04.2025 - Current
High School Diploma -
Cumberland Academy High School
Associate of Arts - Communications
Tyler Junior College