Matthew Schaaf
Palm Harbor,FL
Summary
Team-oriented professional experienced in leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Workforce Absence Team Lead
Sedgwick
11.2022 - Current
- Responsible for a team of 6-8 direct reporting colleagues, ensuring proper claims handling and compliance with all client policies and statutory regulations.
- Reviewed and analyzed reports to ensure claim accuracy met all audit requirements and client specifics. 2025 audit score for Fresenius STD team was 96.22%, exceeding the expectation of 95%.
- Assisted with the implementation of several new program policies for the disability team. Examples include implementing check cutting directly from Sedgwick to claimants and implementing handling of Delaware paid family leave claims.
- Worked directly with New York Life (insurer of Fresenius STD claims) to ensure claims are handled and paid correctly following New York Life’s guidelines. Reviewed monthly reports with New York Life and assisted with audit meetings.
- Strong experience with statutory regulations and policies, specifically claims in New York, Hawaii, and California.
Disability Representative Senior
Sedgwick
07.2020 - 10.2022
- Handled complex short term disability claims assigned in a timely fashion ensuring claim accuracy.
- Trained new colleagues in various aspects of the disability representative position including claims processing and mail review.
- Obtained State of Michigan Residential Insurance Adjuster License
- Awarded 4th Quarter 2021 Values in Action award.
Education
Master of Business Administration -
Oakland University
12.2024
Bachelor of Arts - Sociology and Criminal Justice Studies
University of Dayton
05.2015
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Certification
- New York Independent Adjuster license
- Florida Independence Adjuster license
Timeline
Workforce Absence Team Lead
Sedgwick
11.2022 - Current
Disability Representative Senior
Sedgwick
07.2020 - 10.2022
Bachelor of Arts - Sociology and Criminal Justice Studies
University of Dayton
Master of Business Administration -
Oakland University